Understanding Customer Prices
We're committed to providing safe, reliable power at the lowest price possible to the customers and communities we serve.
Bill basics
Your monthly bill covers your energy use and supports the crews, daily maintenance and equipment upgrades that keep your power more reliable.
How energy prices are determined
PGE sets prices based on several factors, including fuel and power purchasing costs, operating expenses, crews, maintenance, regulatory requirements and the generation, buying and delivery of power to homes and businesses. We also collect mandatory tariffs, state-mandated fees and pass-through costs.
Your dollars at work
Making sure your power is safe and reliable includes projects like putting powerlines underground, making improvements for wildfire safety, getting ready for extreme weather, and using new technology to reduce outages and restore power faster. Our investors help by providing the money needed for these projects, so we can spread out the costs over time. Visit our video gallery to watch your dollars at work and learn more.
Other factors that can impact customer prices
For over a hundred years we’ve been investing in the needs of the communities we serve. As a major employer, infrastructure operator, taxpayer and community partner, our roles and responsibilities go far beyond energy supply to supporting and investing in our community.
Our commitment to managing costs
We're making sure we're getting the most out of the energy resources and system we already have and investing in more efficient technology and equipment. We’re also accessing available awards and grants and incentivizing customers to participate in energy shifting programs.
What we're doing to help control and lower energy costs
Integrated resource and system planning: The right mix of energy resources in the right locations can lower energy costs for our communities. This includes generation, transmission and distribution systems. Transmission lines connect power generation facilities to the distribution system, where energy is distributed to customers. Our resource and system planning informs how to best meet the future energy needs in our service area in the most cost-effective ways.
Helping to ensure growth pays for growth: PGE is proud to support Oregon’s POWER Act (HB 3546), the legislation that ensures new growth pays for new growth, and we continue to work with regulators to ensure that new large load customers pay their share for renewable resources, transmission lines, substations and other infrastructure that is added to the grid, while all customers benefit from those investments.
Maximizing federal grants and tax credits: To keep costs as low as possible for our customers, we are maximizing federal grants and tax credits — securing approximately $252 million in grants and capturing more than $1 billion in production and investment tax credits from our own clean energy portfolio, and we estimate as much as another $1 billion from third-party energy contracts. These financial benefits are passed on to customers when the credits are realized. Learn more about Funding the Future of Reliable and Affordable Energy and grants PGE or a co-applicant has been awarded, or that include PGE as a partner.
What you can do help lower your energy costs
- Save Money
At home or in the office, you can cut costs and lower your carbon footprint when you save energy.
- Customer Dashboard
customer dashboard helps you take steps to maximize your savings, gain insight into your bill, sign up for energy-shifting programs and much more.
- Save with Energy Shifting Programs
By shifting energy use away from busy peak times, you help keep costs down, improve reliability and ease demand on the grid.
- No-Cost & Low-Cost Energy Savings Tips 
Whether you rent or own, save energy without spending a lot or just by changing your behavior.
- Heating & Cooling
Changing the way you heat (and cool) your home is one of the most effective ways to lower your energy bill.
- Weatherization
Sealing air leaks and insulating your home can save up to 20 percent on your energy costs. Do it yourself or have a contractor do it for you.
Bill help and resources
- Resources to Help Manage Your Bill
Browse resources available to renters, homeowners or both. Some resources are available based on income eligibility.
- Billing & Payment Options
Pay online quickly and securely. Pay your bill, set alerts, track energy use, and choose budget-friendly payment options.
- Energy Assistance Programs
We understand that sometimes it can be difficult to pay your energy bills. Help may be available through a variety of resources.
- Income-Qualified Bill Discount Program
Energy is essential. It’s something we all need and we know times can get tough. With our Income-Qualified Bill Discount program, you can get a monthly discount between 15% and 80% off your energy use.
- Claims Center
Need to file a claim? Please review the information on this page carefully before completing the claim form, as it may affect your decision to file a claim.
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