INFORMATION PGE COLLECTS
When applying for electric service or managing your PGE account, whether through our web service or through our Customer Service department, PGE will ask for certain information such as your name, service address, mailing address, phone number and place of employment. In this process, PGE will also collect some form of more personal information, such as your date of birth, Social Security Number, driver’s license number, or other government issued identification numbers. When submitting payment through our web service or Customer Service department, your payment information is collected (e.g., payment card details such as payment card number, expiration date and security code, bank routing and account number) for payment processing, some of which is collected and stored by our third-party payment processor on PGE’s behalf.
As a security measure, when you call to speak to PGE Customer Service, PGE will use your identification information to validate your identity to ensure we are speaking to the customer of record. While conducting business with you, PGE will collect information regarding our interactions and transactions related to your account(s) with PGE.
You must provide certain information to create an online account or download and use PGE’s Mobile Application, including your name, address, phone number, email address, username, password, security questions and answers, and other registration data.
You must also provide certain information to participate in certain PGE programs, including but not limited to, details about your home, such as: dwelling age, size and type, details about appliances and other energy-related equipment used in the home or building. Please see the specific program details to understand what information may be gathered by that program and how that information may be used by PGE.
PGE collects anonymous, aggregate information from all visitors to our website. As a visitor to our website, your identity will remain anonymous unless you register for online account services, enter a sweepstakes, or enroll in a program. In such cases you will be notified that certain information, such as your name, address, phone number, email address and your PGE account number, is required. We may tie this information to your profile to statistically analyze website usage; to improve our content and product offerings; and to customize our website’s content, layout, and services. We may also use such information to deliver content to you that, in some cases, is targeted to your interests, such as banners and messages concerning new programs, services, promotions and events. In addition, this information may be used to provide email messages suited to your needs and interests. See the “Communications” section (below) for opt-out instructions.
This information, along with information gathered from third party sources, is used to generate statistical reports about the general use of our website based on your preferences. We store information that we collect through log files to create a profile of our users. Log files record internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use this data to analyze trends, administer the PGE website/Mobile Application, track customer movement through the PGE website/Mobile Application and gather broad demographic information for aggregate use.
If you choose to use our web service to share pages on our website with a friend, we will ask you to provide your friend’s email address. We will automatically send a one-time email to your friend with the requested information. PGE does not store this information.
PGE’s Mobile Application collects certain data automatically, such as: the type of device you use, device identifiers, such as the resettable advertising identifier assigned to your device, the IP address of your device, geographical data such as the location of your device, your operating system, Wi-Fi mac address in your area, the type of internet browsers you use, data connection status and success/failure of connection, and data about the way you use PGE’s Mobile Application, installed applications on your device, and other data as reasonably required by PGE to enhance our services.
PGE may obtain information about you from third parties. For example, PGE may supplement your information with additional information we receive from a credit check performed when you apply for utility service or certain PGE programs. We may also purchase or otherwise acquire personal information from third party consumer data suppliers/resellers, data enrichment providers and aggregators, advertising networks, data analytics providers, internet service providers, operating systems and platforms, data brokers, business contact databases, government entities, and our parent, subsidiaries, affiliates, and other related entities.
We may provide social media features that enable you to share information with your social networks. Your use of these features may result in the collection or sharing of information about you by the social networking website. Please review the privacy policies and settings of social networks you use to understand their practices.
PGE sends its customers emails regarding utility service information and their online account(s). These may include welcome messages, account set-up, online transaction confirmations, bill pay, customer service notices, password reset requests, outage and safety notices, and messages required by the Oregon Public Utility Commission. Generally, you may not opt-out of these utility service communications. If you do not wish to receive them, you have the option to deactivate your online account.
PGE may also send customers email communications about new products and services, including information on energy efficiency, surveys, and promotions. You may opt out of these types of email communications at any time using the Manage Subscriptions and Unsubscribe links provided at the bottom of each email message or through your online account.
When downloading PGE’s Mobile Application, you are provided the option to opt in to receive certain push notifications on your mobile device. This may include promotional communications, offers, and account related messages pushed to your mobile device. You may at any time opt out of receiving some or all of these optional push notifications by switching each alert setting to “off” in the Notification Preferences section within PGE’s Mobile Application. PGE also sends push notifications related to account disconnection and power interruptions. You may not opt-out of these communications. If you do not wish to receive them, you have the option to turn off all push notifications within the mobile device’s settings. In-Application messages will automatically be sent to you via PGE’s Mobile Application’s Message Center. Push notifications may also be displayed on a locked or inactive device screen. If you do not wish to see or receive push messages while using PGE’s Mobile Application, you should stop using the application. Opting out of push notifications will not affect your settings with respect to email communications.
You can make changes to your online account information, including your profile, by visiting the Update Information section of our website or the Update Account Info section of PGE’s Mobile Application. If you no longer wish to access your account online, you can cancel your online membership by following the instructions located under Cancel Online Services on the PGE website.
PGE’s website and Mobile Application use automatic data collection technologies including first- and third-party cookies, log files, local storage, web beacons, pixels, dynamic tags, device identifiers, and other technical means. PGE uses these technologies to collect and record information about your online activities over time and across third-party websites or other online services to:
Track site traffic
Deliver content and advertising tailored to your interests
Analytics and research
This information is used to identify trends and obtain statistics so that PGE can improve the website and PGE’s Mobile Application.
At this time, PGE’s website does not recognize automated browser signals regarding tracking mechanisms, such as "do not track" instructions. However, you can generally express your privacy preferences regarding the use of most cookies and similar technologies though your web browser. In most instances, you can configure your browser to reject cookies or to be notified of cookies you receive and choose to accept or not. Note that if you configure your browser to reject cookies, you might not be able to access important functions or areas of the website or enjoy certain conveniences of PGE’s website.
HOW PGE USES/SHARES YOUR INFORMATION
PGE uses your information to provide, manage and improve our services, to process, evaluate, communicate, and fulfill requests, to provide customer support, to service your electric needs, to provide opportunities to participate in products and services (e.g., energy efficiency incentives, rebates, and renewable energy), to comply with utility commissions/governmental data requests, orders, regulations/laws, and to ensure company, personal and public safety.
PGE has agreements with other local utility companies to share customer information for credit purposes only. We have established security procedures to ensure that information is being shared only with authorized utility representatives.
We may hire third parties to act on our behalf for activities such as market research surveys, billing, technical support, data base and web hosting, data analytics, contest entry processing and to provide energy management services. These parties will not be permitted to use customer information except for the purpose of providing their specific services on PGE’s behalf or comply with legal requirements, and they are not permitted to disclose, transfer, or sell customer information.
We may generate de-identified, anonymized and/or aggregated data relating to our customers and utility services (“Aggregated Data”). We do not share Aggregated Data in a manner that would identify any customer. Subject to applicable laws and regulations, we use Aggregated Data to understand our customers, perform data analytics and research, and develop, improve and/or market our services. We may provide Aggregated Data to third parties.
PGE is regularly required to share customer information with the Oregon Public Utility Commission. At the direction of the Oregon Public Utility Commission, PGE shares select customer information with Energy Trust of Oregon. This information is used for designing, evaluating, and improving Energy Trust services for energy efficiency and renewable energy systems and for marketing purposes. Energy Trust is obligated under OPUC regulations to protect PGE customer information, including name, address, and energy-use history, and keep it confidential. Learn more at portlandgeneral.com/datashare or portlandgeneral.com/datasharebusiness.
Other than the ways mentioned above, we will not release customer information to third parties without permission from the customer, unless we are required to do so by law or we in good faith believe such action is necessary to (1) comply with the law or legal process, (2) protect and defend our rights or property, (3) protect against misuse or unauthorized use of our website or (4) protect the personal safety or property of our customers or the public.
PGE has implemented administrative, technical, and physical safeguards on our website and technology assets to protect customer information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. Such safeguards include, but are not limited to, firewalls, intrusion monitoring, restricted access, and encryption. PGE also conducts internal audits & assesses new and existing systems to ensure security safeguards are in place. Unfortunately, no safeguards are fail-safe. If you believe your customer information has been compromised in any way, please reset your account passwords and call Customer Service at 800-542-8818.
LINKS TO OTHER SITES
NOTIFICATION OF CHANGES
Call Customer Service at 800-542-8818
Contact PGE’s Ethics Department:
Ask a question or report a concern through the 24-hour confidential hotline: