Understanding My Bill

Guide to charges and other important information.

Basic charge

Supports fixed costs such as maintenance, billing and customer service, regardless of the energy used. This is a charge for having service available and is billed even if no electricity is used.

Energy use charge

The amount of electricity you used multiplied by the cost for energy as stated in your rate schedule.

  • For residential customers, kilowatt-hour (kWh) charges are on a tiered rate structure.

  • Energy charges for Time of Use customers will be broken out into different rate periods.

Transmission and distribution charges

These charges cover the cost of bringing power to you, including the cost of maintaining utility poles, lines, substations, transmission towers and other equipment, and restoring power after storms.

Renewable energy

If you opt to choose renewable power from Green Future℠ ChoiceGreen Future Block or Green Future Solar, a separate charge for that option will appear on your bill. If you choose to add Habitat Support that charge will also appear as a separate line item.

Adjustments

Adjustment schedules are listed separately from your energy costs for transparency and because they occasionally change.

Adjustments may be added, may expire or may change from debits to credits or vice-versa.

To learn about an adjustment, review the adjustment schedules or call PGE Customer Service at 800-542-8818. (TTY Relay for the hearing impaired 800-735-2900.)

New Schedule 150 Transportation Electrification Cost Recovery

House Bill 2165 Section 2 (2) directed the Utilities to collect a transportation electrification charge equal to one quarter of one percent of the total retail revenue from a given year. Funds collected under this schedule support transportation electrification with half allocated to underserved communities.

Low income assistance

This $1.04 charge, mandated by state law, provides funding for low-income residential customers who are unable to pay their electric bills in times of crisis. An Oregon law passed in 2021 increases the amount of funds allocated to this effort for a 2-year window (2022-2023). Given the increase in financial hardship stemming from the COVID-19 pandemic, on top of Oregon’s ongoing economic challenges, this temporary increase was broadly supported by customer and low-income advocates. Electric utilities are currently collecting an additional $0.35 from residential customers, along with proportional amounts from non-residential customers. As utilities collect the funds, they are distributed to community organizations to assist customers in paying their bills.

Public purpose charge (1.5% decrease from the previous 3%)

HB 3141 moved energy efficiency out of the Public Purpose Charge and into Schedule 109. The remaining amount in the PPC increased from 1.3% to 1.5%. This charge funds renewable resources, energy efficiency in schools and low-income energy efficiency and housing programs. Mandated by state law, this is a fee expiring Jan. 1, 2036. PGE does not keep these funds; they are distributed to organizations with energy-efficiency programs, including the Energy Trust of Oregon.

Late payment charge

A late payment charge may be applied to past-due billings.

Learn more about your rights and responsibilities PGE as an Oregon utility customer.

Moving?

Please let us know at least five days before you move. This will allow us to get a final meter reading and ensure that service is available at your new location if you move within the PGE service area.

Past due payments

If your payment is past due, you will receive a notice through the mail and an automated phone call. If you receive a past-due notice, please call PGE at 800-542-8818.

Employee identification

Our employees carry PGE identification with a photograph. Don’t hesitate to ask for identification before admitting a PGE employee onto your premises.