Find answers to questions about your bill and the charges on it.
Paying bills isn’t anyone’s favorite chore and we totally get it! That’s why we’ve designed our bill to be easy to read and quick to understand — leaving you with all the information you need and without any questions. If something does come up, you should find the answer below. And if not, we’re always happy to connect. Just give us a call at 503-228-6322.
The most important part of your bill! Don't forget to read the message box - this is where we provide important information about your payments, payment review periods, alerts and more.
This section of your bill shows your monthly energy use for an entire year. Compare this month's bill to prior months and track your use over time.
Compare this month’s energy use to last month and last year.
If you’re on Equal Pay, a Time Payment Agreement, or both, click on the tab for your plan below to view graphics and information that are unique to your bill and don't appear on the basic monthly bill.
When colder weather enters the region, our homes and businesses will use more energy to maintain the temperature we’ve set. From January 12 – 21 the regional temperatures remained, on average, under 30 degrees. And, you may have spent more time at home during the January ice storm due to road conditions, school and office closures, etc.
We recommend checking out your account or through the PGE mobile app to see your home’s energy use, which can be broken down by month, day or hour.
With Oregon Public Utilities Commission approval, electric rates increased starting on January 1. For your electric bill, you were charged at one rate for transmission, distribution and energy use changes for days between the start of your billing cycle in December to Dec. 31, and then at the new rate from Jan. 1 to the end of your cycle.
Every month PGE does a read of your meter at the end of your billing cycle to calculate your energy use for the entire cycle. If we are unable to communicate with your meter, we will estimate your energy use based on historical usage for the location. During the following month’s cycle, we will be able to get the accurate read and will correct the billing for the estimated usage.
We recommend visiting our Save Money page for information on energy-efficiency actions you can take at home and PGE programs that pay you for participating.
If your payment is past due, you will receive a notice through the mail and an automated phone call. If you receive a past-due notice, please call PGE at 800-542-8818.
Our employees carry PGE identification with a photograph. Don’t hesitate to ask for identification before admitting a PGE employee onto your premises.