Help Topics
Whether it's for your home or business, explore our options and discover the many ways that you can get help with whatever you need.
For your home
- Billing & Payment Options
Find the option that works best for you.
- Understanding My Bill
Guide to charges and other important information.
- Income-Qualified Bill Discount
Monthly, ongoing discounts on your bill that's in addition to any other assistance you may be receiving.
- Energy Assistance Programs
We understand that sometimes it can be difficult to pay your energy bills. Help may be available through a variety of resources.
- Need More Time to Pay?
- Save Money at Home
There are lots of ways to keep your home efficient and comfortable, whether you rent or own.
- Manage Your Service
We make it easy to stop, start or move your service.
- Fraud Alert
Beware of calls or texts asking for payment on your bill. Learn how to spot a potential scam.
Customer protections
* Indicates a temporary protection in place through June 30, 2025
All residential customers
PGE will not disconnect for nonpayment when the forecasted low temperature is below 32 degrees Fahrenheit or there is a winter storm advisory from November 1-March 31
PGE will not disconnect for nonpayment the day before a forecasted low temperature below 32 degrees Fahrenheit*
PGE will not disconnect for nonpayment when there is a heat advisory in place
PGE will not disconnect for nonpayment when the Air Quality Index is above 100
Customers can request a no charge reconnection during severe weather events if disconnected for nonpayment within the previous 72 hours
Medical Certificate customers
All residential customer protections apply plus, PGE will not disconnect for nonpayment between January 1 - March 31, 2025*.
Income Qualified Bill Discount customers
All residential customer protections apply plus, PGE will not disconnect for nonpayment January 1 - March 31, 2025*.
PGE will not charge late fees
PGE will not charge reconnection fees*
PGE will waive the first field visit fee each calendar year
For your business
- Business Start Service Checklist
Make sure you have everything you need to get started.
- Builders & New Construction
Powering your residential and commercial building projects.
- Property Managers
Everything you need to get started.
- Portland's Energy Performance Reporting
Get energy data for City of Portland reporting.
More ideas for your business
Need additional help?
Check out other ways you can connect with us or call us at 503-228-6322. Representatives are available from 7 a.m. to 7 p.m., Monday through Friday. Our customer service advisors can assist you in 200+ languages.