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PGE will not disconnect service for nonpayment under the following conditions:

• When there is a heat advisory, extreme heat watch or extreme heat warning and for 48 hours after a heat event.

• When the Air Quality Index exceeds 100 and for 24 hours after the event.

• When the forecasted low temperature is below 32 degrees Fahrenheit, or if there is a winter storm advisory from November 1 to March 31.

• Additionally, customers can request reconnection at no upfront cost during severe weather events or poor air quality conditions if they were disconnected for nonpayment in the previous 72 hours.

All residential customer protections apply, plus the following provisions:

• If services have been disconnected due to non-payment within the past 7 days of severe weather or poor air quality conditions, PGE will reconnect them at no upfront charges at the customer's request.

• PGE will waive all reconnection fees for customers who indicate an inability to pay.

All residential customer protections apply, in addition to the following provisions:

• PGE will not charge late fees.

• PGE will waive the first field visit fee each calendar year.

• If services have been disconnected due to non-payment within the past 7 days of severe weather or poor air quality conditions, PGE will reconnect them at no upfront charge at the customer's request.

• PGE will waive all reconnection fees for customers.