Help Topics

PGE will not disconnect service for nonpayment under the following conditions:

• 24 hours before and 48 hours after a heat advisory, extreme heat watch, extreme heat warning, forecasted low temperatures at or below 32 degrees Fahrenheit or if there is a winter storm advisory.

• During a wildfire-related level 2 or level 3 evacuation notice, and for 48 hours after the evacuation notice ends.

• When the Air Quality Index is 100 or above, and for 48 hours after the event.

Additionally, customers can request reconnection at no upfront cost during, and 7 calendar days following, severe weather events, wildfire evacuations or poor air quality conditions if they were disconnected for nonpayment in the 7 calendar days prior to the event.

All residential customer protections apply, in addition to the following provisions:

• PGE will not charge late fees.

• PGE will waive the first field visit fee each calendar year (IQBD only).

• No more than $200 required for reconnection if disconnected for nonpayment.

PGE will not disconnect service for nonpayment under the following conditions:

• When the Air Quality Index is 100 or above and 24 hours after the event.

  • Customers can request reconnection at no upfront cost during and 7 calendar days following poor air quality conditions if they were disconnected for nonpayment in the 3 calendar days prior to the event.

• When there is a level 2 or level 3 evacuation notice due to wildfire and for 24 hours after the evacuation notice ends.

  • Customers can request reconnection at no upfront cost during level 2 or level 3 evacuation notices due to wildfire if they were disconnected for nonpayment in the previous 7 calendar days.