Understanding My Business’s Electric Bill

Learn more about electricity charges, rates and bill credits for small businesses on schedule 32 and large commercial and industrial businesses on schedule 83.

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Small business

Large commercial and industrial

Understanding my business's electric bill: your questions answered

Why did my billing rate change from schedule 32 to schedule 83?

Schedule 32 is for small non-residential accounts with less than 30 kW of demand. If demand exceeds 30 kW twice in a 13-month period (or once in the first seven months of a new account), the account moves from schedule 32 to schedule 83. It’s often a sign that a business is growing.

When can I return to schedule 32 billing?

You may be eligible to return to schedule 32 billing if your demand has exceeded 30 kW no more than once within the past 13 months.

How can I reduce my demand?

While increasing power use is often a sign that a business is growing, there are ways to control demand levels. Turn off unnecessary equipment or consider investing in energy efficient lighting, heating and cooling products. Programs are available through the Energy Trust of Oregon to help with financial incentives, and you can request a free Energy Savings checkup from a PGE Energy Expert.

Why does my meter reading show as N/A?

This likely means that your account is on interval billing. Interval billing means your charges are based on energy use during specific time periods. Instead of a single flat charge, we calculate your bill by looking at how much energy you used in each interval, so your meter reading will show as N/A.

Why do I have a separate meter for my shop/shed/barn?

Workshops, separate garages, greenhouses, and various other outbuildings do not qualify as residential service. PGE's definition of a residence is in Rule B of our Tariff and is based on state statutes approved by the Oregon Public Utility Commission. To qualify for a residential rate, a dwelling must contain permanent facilities for sleeping, bathing and cooking. Thus, outbuildings must be separately metered and billed under nonresidential rates.

A second meter for your workshop supports safe and reliable service by avoiding running wires between the house and shop. Furthermore, if you are using high-powered tools in your workshop, you could interfere with the quality of power needed to run appliances in the home without a separate service.

Glossary of bill-related terms

A fixed monthly fee charged to maintain your connection to the PGE electrical grid, regardless of how much energy you use.

The charge based on the actual amount of electricity consumed, measured in kilowatt-hours (kWh).

Fees for transporting high-voltage electricity from power plants through transmission lines to local distribution systems.

Fees for delivering electricity through local power lines directly to your business location.

  • On-Peak: Periods of highest energy demand, typically with higher rates

  • Mid-Peak: Periods of moderate energy demand with moderate rates

  • Off-Peak: Periods of lowest energy demand, typically with lower rates

Charges that reflect the cost associated with maintaining and providing the necessary electrical infrastructure and capacity to meet your business's maximum demand.

Note: The facilities charge is only for customers whose demand exceeds 30 kW at least twice within the preceding 13 months, or once within the first seven months of service. Customers on schedule 32 or Irrigation schedules do not pay a separate facilities charge.

This per-kilowatt-hour charge includes energy-related expenses that customers must pay regardless of whether they participate in Direct Access or not.

A fee applied to your account when payment is not received by the due date specified on your bill.

A program charge that helps fund assistance for residential, income-qualified customers who may struggle to pay their energy bills.

A charge or credit that reflects fluctuations in the cost of purchasing power, ensuring rates accurately reflect actual power costs.

A charge that funds state-mandated programs such as energy efficiency, renewable energy development and income-qualified assistance programs.

Charges associated with energy generated from renewable sources such as wind, solar or hydroelectric power.

Multipliers greater than one are used when a meter is installed using current transformers (CTs), and the usage is expected to be high enough to cause the consumption registers to roll over frequently or otherwise exceed the capacity of the meter.

This is a measure of reactive power in an AC electrical system. It represents the portion of power that is not used to perform useful work but is necessary to establish and maintain magnetic fields in inductive loads such as motors, transformers and some lighting systems.

This is the amount of energy a customer pulls from PGE infrastructure in a 30-minute period. We track and charge for demand because a high rate of energy use causes more wear and tear on our equipment, causing PGE to have to replace pieces of infrastructure more often.

Adjustment schedules are listed separately from your energy costs for transparency. As new programs or laws are introduced, these adjustments may change, expire or new ones may be added. They may also change from debits to credits or vice-versa.

Explanations for each of the adjustments on your PGE bill can be found here.

Set your business up for success

Energy Partner Smart Thermostat program

Our Energy Partner Smart Thermostat program can help you better manage energy costs and earn seasonal incentives for your business. Plus, when you enroll, you'll receive a free, professionally installed smart thermostat!

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Our Energy Experts provide free cost-saving consultations. Schedule your energy checkup today and learn how your business can start lowering your bill and energy use.

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