Outages & Safety

What to know to stay safe during a power outage

Report an outage

If you're a residential or small business customer, we'll text you when your power's out. If you didn't get that text, here's how to report an outage:

  1.  Use the PGE app

  2. Report online

  3. Report by phone

Outage map & list

Get details on current outages. Sign in online for outage info on your accounts, or simply look up your accounts by phone or account number. 

Report an issue with a streetlight in your neighborhood.

Power out? We'll send you a text

Residential and small business customers, you'll now automatically receive text alerts from 898-793 (TXT-PGE) when there's a power outage affecting you, and another text when the power is restored. We'll also provide restoration updates between 7 a.m. and 7 p.m. for unplanned outages. It's a great way to keep you in the know, no matter where you are.

Is your power out but you didn't receive a text from us? Report the outage, then update your mobile number online or on the PGE app so we can text you next time.

In major outages, it’s all hands on deck at PGE

When weather causes major power outages, you might only see the line workers and trucks in your neighborhood, but employees company-wide are working until everyone has power again. 

Safety

Safety

Electric safety is mainly an exercise in common sense, but it helps to know some fundamentals of how electricity works. Use our guidelines to keep your family and business safe. 

  • Business Safety
    Learn how to use electricity safely at your business.
  • Outdoor Safety
    Learn how to be safe around electricity when working or playing outdoors.
  • Outdoor Lighting
    See options for installing streetlights and outdoor area lighting.
  • Wildfire Safety
    Learn what we’re doing to keep our system wildfire safe and what you can do if you’re in a high-risk area.
Be prepared

Have a plan for power outages and troubleshoot power problems at your home or office.

Prepare Your Home

See our checklist of how to prepare in the event of a power outage.

Prepare Your Business

Tips on how to protect your business and minimize disruptions.