Outages & Safety

What to know to stay safe during a power outage

We all have a role to play

We operate the grid safely and reliably and work to minimize impacts to our customers. While we plan and prepare for inclement weather all year round, outages can still occur, so we encourage customers to always be prepared. Here's how.

Report an outage

If you're a PGE customer, we'll text you when your power's out. If your power's out but you didn't receive a text from us, first report the outage, then update your mobile number online or on the PGE app so we can text you next time.

Here's how to report an outage:

Outage map & list

Get details on current outages. Sign in online for outage info on your accounts, or simply look up your accounts by phone or account number. 

Report an issue with a streetlight in your neighborhood.

What to do in an outage

If the power goes out, most of us check to see if neighbors are out, too. Pretty basic, but a good start. What additional steps should you take?

Why is my power out?

We continuously update our system to ensure the grid operates safely and reliably. But power outages can happen. Learn more about why you may be experiencing an outage, how we work to restore service and what you can do to prepare.

Learn more


Electric safety is mainly an exercise in common sense, but it helps to know some fundamentals of how electricity works. Use our guidelines to keep your family and business safe. 

  • Business Safety
    Learn how to use electricity safely at your business.
  • Outdoor Safety
    Learn how to be safe around electricity when working or playing outdoors.
  • Outdoor Lighting
    See options for installing streetlights and outdoor area lighting.
  • Wildfire Outages & PSPS
    Summer may bring proactive Public Safety Power Shutoffs. Learn whether you’re in a high risk area.
Be prepared

Have a plan for power outages and troubleshoot power problems at your home or office.

Prepare Your Home

See our checklist of how to prepare in the event of a power outage.

Prepare Your Business

Tips on how to protect your business and minimize disruptions.