We operate the grid safely and reliably and work to minimize impacts to our customers. While we plan and prepare for inclement weather all year round, outages can still occur, so we encourage customers to always be prepared. Here's how.
If you're a PGE customer, we'll text you when your power's out. If your power's out but you didn't receive a text from us, first report the outage, then update your mobile number online or on the PGE app so we can text you next time.
Here's how to report an outage:
Get details on current outages. Sign in online for outage info on your accounts, or simply look up your accounts by phone or account number.
Report an issue with a streetlight in your neighborhood.
If the power goes out, most of us check to see if neighbors are out, too. Pretty basic, but a good start. What additional steps should you take?
Unplug TVs and computers
Avoid opening fridge doors
Electric safety is mainly an exercise in common sense, but it helps to know some fundamentals of how electricity works. Use our guidelines to keep your family and business safe.