Whether you’re looking to start, stop or update a property management, landlord or utility agreement – we have what you need.
To better serve you, we have changed the way we process requests for your landlord or interim billing account. This new, self-service portal will allow you to enjoy faster processing and a smoother experience, all at your fingertips.
Beginning January 1, 2026, this portal will be the primary way to submit a property management request. And good news – you’re able to enjoy the benefits during our transition.
We can help with any updates to your property management agreement. Get started below!
Depending on your request, some actions may require a signed authorization from the property owner. Please download the appropriate document and have it completed before you begin. If you’re unsure which document is right for you, you can review our FAQs below to find more information regarding each form.
I’m unsure which form to use. How can I determine the difference when preparing my request?
Use the Customer Authorization of Property Management form if you are a property manager planning on starting a new management agreement.
Use the Customer Authorization of Utility Management form if you are a utility manager planning on starting a new management agreement.
How long will it take to process my request?
You will receive an update regarding your request within 3 business days. That update may include a request for more information to ensure your submission is processed correctly, so keep an eye on your email!
How will I know if I submitted everything correctly?
Once your request is submitted, you will receive a confirmation email that it has been received. If everything necessary is included in your initial request, you will be notified when your request has been processed. Otherwise, we will be in contact via email to request additional information.
Do I have to submit a new request for every location or account?
At this time, one submission can include multiple locations only if the request and the request date are the same.
For example, you are managing 10 properties that need the service to be stopped in the owner’s name due to new tenants moving in. Five of those are being stopped on 11/10 and the remaining five are being stopped on 11/28. In this case, you will need to submit two separate requests to accommodate for the two different stop dates.
Do I have to use this form to submit my request?
Yes. If your submission includes all the necessary information, we can have your request fully processed within 3 business days.
What happens if I am asked to submit more information and I forget?
If you receive an email asking to submit additional information regarding your request, you will have 3 business days to submit. If we don’t receive the necessary information within the allocated timeframe, your request will be closed out. But don’t worry, you’ll be able to submit a new request with the proper information when you have the time.
What happens if a tenant is disconnected for non-payment?
If your tenant is disconnected due to non-payment, they will need to speak with customer service to learn about options to reconnect their service. They can call us at 503-228-6322.
If the service is disconnected and they are no longer leasing the space, we will need to speak to the landlord to turn the service back on in the owner's name.
Please note: If the service has been disconnected for six months+, the meter will require a county inspection before services can be turned back on.
Will I be able to obtain information from my tenant's account?
No, we do not share details of any account to anyone not authorized by the account holder.
How long does my landlord agreement last?
Your landlord agreement remains effective until we are notified otherwise.
Can I be notified if a tenant stops or starts service?
Yes, if you have an existing agreement, you can sign up for landlord alerts through our self-service portal under "Update an Existing Agreement" and selecting "Enroll in Landlord Alerts". Otherwise, select "Start a New Agreement" and enroll. Once enrolled, these alerts will notify you when your landlord account activates and service is transferred back into your name or when your landlord account deactivates because of a new tenant move in.
As a property manager, you can help your tenants by sharing PGE’s Be Prepared web page. It offers valuable information on preparing homes and businesses for potential power outages. Here's some additional information on how we prepare year-round to prevent wildfires.
For questions or assistance submitting your request, contact us at 503-228-6322 Monday through Friday, 7 a.m. to 6 p.m.