Whether you’re looking to start, stop or update a property management, landlord or utility agreement – we have what you need.
To better serve you, we are changing the way we process requests for your landlord or interim billing account. This new, self-service portal will allow you to enjoy faster processing and a smoother experience, all at your fingertips.
Beginning January 1, 2026, this portal will be the primary way to submit a property management request. And good news – you’re able to enjoy the benefits during our transition.
Depending on your request, some actions may require a signed authorization from the property owner. Please download the appropriate document and have it completed before you begin. If you’re unsure which document is right for you, you can review our FAQs below to find more information regarding each form.
What can we help you with?
Stop service
(NEW! Self-service portal)
Stop service for an account and remove yourself from being financially responsible.
Set up a new agreement
Start a new management agreement with PGE.
New Landlord Agreement for landlords and property owners
New Property Management Agreement for authorized property management companies
Note: A signed copy of the Customer Authorization of Property Management document is required from the property owner or landlord to complete a new agreement
New Utility Management Agreement for utility management companies or third-party billers
Note: A signed copy of the Customer Authorization of Utility Management document is required from the property owner or landlord to complete a new agreement
Update an existing agreement
Change a billing address, contact information or billing and notification preferences.
Update Landlord Agreement for landlords and property owners
Update Property Management Agreement for authorized property management companies
Note: A signed copy of the Customer Authorization of Property Management document must be on record to complete any updates to an existing agreement
Update Utility Management Agreement for utility management companies and third-party billers
Note: A signed copy of the Customer Authorization of Utility Management document must be on record to complete any updates to an agreement
Authorized personnel
Update Authorized Personnel to add, remove, or update authorized personnel for an existing agreement
Note: You must first complete the Authorized Personnel document and have it signed by the property owner or landlord before uploading to the online form
As a property manager, you can help your tenants by sharing PGE’s Be Prepared web page. It offers valuable information on preparing homes and businesses for potential power outages. Here's some additional information on how we prepare year-round to prevent wildfires.
For questions or assistance submitting your request, contact us at 503-228-6322 Monday through Friday, 7 a.m. to 6 p.m.
What happens if a tenant is disconnected for non-payment?
If your tenant is disconnected due to non-payment, they will need to speak with customer service to discover options to reconnect their service. They can call us at 503-228-6322.
If the service is disconnected and they are no longer leasing the space, we will need to speak to the landlord to turn the service back on in the owner's name. Please note: If the service has been disconnected for six months+, the meter will require a county inspection before services can be turned back on.
Will I be able to obtain information from my tenant's account?
No, we do not share details of any account to anyone not authorized by the account holder.
How long does my landlord agreement last?
Your landlord agreement remains effective until the expiration date listed on your signed property/utility management agreement or until we are advised otherwise via email or phone.
Can I be notified if a tenant stops or starts service?
Yes, you can sign up for landlord alerts through your online account or by calling us at 503-228-6322. These alerts will notify you when your landlord account activates and service is transferred back into your name. These alerts do not notify you when a tenant takes over the service, so ensure you are getting confirmation from your tenants that the action has been complete.