Property Management

To easily track which cases have been processed, we recommend noting the case number shown in the second-to-last panel along with the owners name or business you submitted the request for. This will help you confirm which cases have been completed. The case number will always appear in the subject line for your reference.

We’re introducing enhanced self-service options to give you more control and flexibility. This update will make it easier to manage your requests and ensure faster turnaround times.

By streamlining the landlord request process and reducing manual steps, requests will be processed much more quickly. In fact, we expect turnaround times to be about 50% faster than before.

Use the Customer Authorization of Property Management form if you are a property manager planning on starting a new management agreement.

Use the Customer Authorization of Utility Management form if you are a utility manager planning on starting a new management agreement.

You will receive an update regarding your request within 3 business days. That update may include a request for more information to ensure your submission is processed correctly, so keep an eye on your email!

Once your request is submitted, you will receive a confirmation email that it has been received. If everything necessary is included in your initial request, you will be notified when your request has been processed. Otherwise, we will be in contact via email to request additional information.

At this time, a single submission can include multiple locations only if the request type and the request date are the same and they pertain to the same owner or business.

• For example, you are managing 10 properties that need the service to be stopped in the owner’s name due to new tenants moving in. Five of those are being stopped on 11/10 and the remaining five are being stopped on 11/28. In this case, you will need to submit two separate requests to accommodate for the two different stop dates.

Yes. If your submission includes all the necessary information, we can have your request fully processed within 3 business days.

If you receive an email asking to submit additional information regarding your request, you will have 3 business days to submit. If we don’t receive the necessary information within the allocated timeframe, your request will be closed out. But don’t worry, you’ll be able to submit a new request with the proper information when you have the time.

No problem! Our self-service portal can handle all start, stop, or update requests for Interim Billing — big or small. If you’d like guidance on a specific situation, our advisors are available by phone to help.

Our advisors are here to help during business hours. If you experience any issues with the portal, simply give us a call at 503-228-6322 and we’ll assist you right away.

Yes! The portal is fully secure and any personal information you upload will be automatically redacted in our system to protect your privacy.

If your tenant is disconnected due to non-payment, they will need to speak with customer service to learn about options to reconnect their service. They can call us at 503-228-6322.

If the service is disconnected and they are no longer leasing the space, we will need to speak to the landlord to turn the service back on in the owner's name.

Please note: If the service has been disconnected for six months+, the meter will require a county inspection before services can be turned back on.

No, we do not share details of any account to anyone not authorized by the account holder.

Your landlord agreement remains effective until we are notified otherwise.

Yes, if you have an existing agreement, you can sign up for landlord alerts through our self-service portal under "Update an Existing Agreement" and selecting "Enroll in Landlord Alerts". Otherwise, select "Start a New Agreement" and enroll. Once enrolled, these alerts will notify you when your landlord account activates and service is transferred back into your name or when your landlord account deactivates because of a new tenant move in.