If you’ve received a notice that your power is going to be disconnected, it’s important that you take action right away. We are here to help you.
Here are steps you can take, and answers to frequently asked questions.
It’s important that you pay your bill by the date on the notice to avoid disconnection. If your power is shut off, it may only make matters worse because you may be required to pay a deposit, a reconnection fee and half of any past due balance before your power can be restored.
If you cannot pay your entire balance due, please call us so we can discuss your options. If you need financial assistance, there are agencies that can help. See “What if I need financial assistance?” below.
Where can I pay my bill?
You can pay in one of several ways. Some ways post to your account immediately without any additional action from you. Other ways require you to call Customer Service at 800-542-8818 and provide your receipt number or confirmation number by 7 p.m. on the date due to avoid disconnection.
In person at a PGE Community Office before 5 p.m. on the due date
By phone using your bank account routing number by 5 p.m. on the due date
Online using your bank account routing number by 5 p.m. on the due date
In person at a Western Union or CheckFreePay location.
What if I can’t pay my whole balance due?
What if I need financial assistance?
What if I rely on electricity for a medical condition?
We care about your health. If someone in your household relies on electricity for significant health needs, call us at 800-542-8818.
We’ll provide an Emergency Medical Certificate application. You can have a medical professional fill it out and return it to us.
My power has already been disconnected. What now?
Call us at 800-542-8818 to make payment and arrange your reconnection. It’s best to call before 5 p.m. if you can.
While we do reconnect power after hours, there’s an after-hours charge you can avoid by contacting us earlier.