Solving Electrical Issues
Electrical equipment at your home can be damaged by weather, wildlife and other unexpected issues. If that happens, we have resources for you.
It’s true that most power outages happen because of unexpected damage to PGE equipment caused by weather, critters or a car hitting a pole. In those cases, you’ll see our crews responding as quickly as safety allows to repair and restore power. But sometimes the problem isn’t with the electrical lines running down your street or the lines that run to your home — it’s at your house.
When there’s damage at this connection, you (or the homeowner) will need to hire a pro to inspect, repair and help restore your power. If you’re renting, make sure to contact your landlord.
First things first
Use this illustration which shows the electrical equipment that brings power to your home and how the different parts work together.
Check out the labels to see who owns which parts and who is responsible for making sure it’s in safe working order.
If the electrical equipment that belongs to the homeowner is damaged, you’ll need to hire an electrical contractor to safely handle the repairs.
Questions?
Not sure if the equipment is yours or need help understanding your options? Call our Customer Service team at 800-542-8818.
Need a contractor? Start here.
Ask the right questions
Here’s some questions to ask a contractor to avoid surprises and make sure things go as smoothly as possible:
Are you licensed, bonded and insured in Oregon?
Do you have any claims against you with the Oregon Construction Contractors Board or the Better Business Bureau?
What are your credentials?
Do you have any references?
Do I need a permit?
Who will perform the actual work?
What work will you perform?
What are your service fees?
Do you charge more for evenings or weekends?
How quickly can you respond to our repair needs?
What are your specialties?
Is your work under warranty?
Find the right contractor
The right person for the job makes all the difference.
If the electrical equipment that belongs to you is damaged, only a certified electrician can safely handle the repairs. There are trustworthy electrical contractors throughout Oregon, some of which are available 24 hours a day, 365 days a year. Although we can’t guarantee availability, below are some options to get you started. You can also search for licensed and bonded electricians at Oregon’s contractor licensing page.
Contractors:
ABC Electric
503-233-7551 or after hours:Â 503-750-6707
Serving: Multnomah, Washington & Clackamas (Portland Metro Area)
Dynalectric Company*
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
EC Company¹
Serving: Marion & Yamhill (except cities of Newberg @ Dundee)
Farnham Electric Company
Serving: Yamhill and surrounding area
Frahler Electric Co.
503-639-4627 ext. 110
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
Northside Electric
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
Oregon Electric Group¹
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
Rose City Electric
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
Tice Electric
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
West Side Electric
Serving: Multnomah, Clackamas & Washington (Beaverton, Tigard, Hillsboro, Aloha, Tualatin & Sherwood only)
* Commercial and industry customers only
¹ Will make repairs on manufactured homes.
After the work is done
Repairs often require a permit and inspection from your local municipality. If so, the inspection must be completed, or the electrician will need to submit a completed Emergency Reconnect Waiver form before we can safely reconnect your service. Please contact Service Coordination at 503-323-6700 for more information.
CUSTOMER SERVICE
7am-7pm, Monday – Friday