Solving Electrical Issues
Electrical equipment at your home can be damaged by weather, wildlife and other unexpected issues. If that happens, we have resources for you.
It’s true that most power outages happen because of unexpected damage to PGE equipment caused by weather, critters or a car hitting a pole. In those cases, our crews respond quickly to repair and restore power. But sometimes the problem isn’t with the electrical lines running down your street — it’s at your house.
Contact us if you notice:
Flickering lights in your entire home (at the same time daily, or intermittently)
Dimmed lights in the entire home
Burning, buzzing or hot outlets
Call us at 503-323-6700 so we can provide a free consultation to confirm whether the issue is with our system or your home, if you need help understanding your options or if you have questions. Also, checkout a list of frequently asked questions and answers for home power problems.
What’s yours? What’s ours?
If there are power poles down your street and a service wire dropping to your roof, then you are served by an overhead service. If there are no visible overhead lines, this likely means you are served by an underground service with wires (conductors) and equipment buried beneath the ground.
These illustrations will help you understand what electrical equipment is our responsibility, and what equipment is your responsibility to maintain, fix, and replace.
Need a contractor? Start here.
If there is damage inside your home, or with your equipment, you (or the homeowner) will need to hire a licensed electrician to inspect, repair and help restore your power. If you’re renting, be sure to reach out to your landlord and contact PGE if there is a need to disconnect service.
Ask the right questions
Here’s some questions to ask a contractor to avoid surprises and make sure things go as smoothly as possible:
Are you licensed, bonded and insured in Oregon?
Do you have any claims against you with the Oregon Construction Contractors Board or the Better Business Bureau?
What are your credentials?
Do you have any references?
Do I need a permit?
Who will perform the actual work?
What work will you perform?
What are your service fees?
Do you charge more for evenings or weekends?
How quickly can you respond to our repair needs?
What are your specialties?
Is your work under warranty?
Find the right contractor
The right person for the job makes all the difference.
If the electrical equipment that belongs to you is damaged, only a certified electrician can safely handle the repairs. There are trustworthy electrical contractors throughout Oregon, some of which are available 24 hours a day, 365 days a year. Although we can’t guarantee availability, below are some options to get you started. You can also search for licensed and bonded electricians at Oregon’s contractor licensing page.
Contractors:
ABC Electric
503-233-7551 or after hours:Â 503-750-6707
Serving: Multnomah, Washington & Clackamas (Portland Metro Area)
Dynalectric Company*
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
EC Company¹
Serving: Marion & Yamhill (except cities of Newberg @ Dundee)
Farnham Electric Company
Serving: Yamhill and surrounding area
Frahler Electric Co.
503-639-4627 ext. 110
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
Northside Electric
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
Oregon Electric Group¹
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
Rose City Electric
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
Tice Electric
Serving: Multnomah, Washington, Yamhill, Clackamas, Columbia & Marion
West Side Electric
Serving: Multnomah, Clackamas & Washington (Beaverton, Tigard, Hillsboro, Aloha, Tualatin & Sherwood only)
* Commercial and industry customers only
¹ Will make repairs on manufactured homes.
After the work is done
Repairs often require a permit and inspection from your local municipality. If so, the inspection must be completed, or the electrician will need to submit a completed Emergency Reconnect Waiver form before we can safely reconnect your service. Please contact Service Coordination at 503-323-6700 for more information.
CUSTOMER SERVICE
7am-7pm, Monday – Friday