Avoid Disconnection
Find out what you should do if you receive a disconnection notice from PGE.

Many of our customers are still facing hardships due to job losses, school closures and the limited availability of COVID-19 vaccines. Our goal is to keep everyone connected and have those with past-due bills contact us for help as soon as possible. Disconnections are a last resort. There are many ways we can help customers get caught up on their past-due bills. We encourage customers to call us at 800-542-8818 to learn about their bill help options or visit our bill payment assistance page. We’re here to work together on a plan.

If you’ve received a notice that your power is going to be disconnected, it’s important that you take action right away. We are here to help you.

Here are steps you can take, and answers to frequently asked questions.

What should I do?

It’s important that you pay your bill by the date on the notice to avoid disconnection. If you cannot pay your entire balance due, please call us at 800-542-8818 so we can discuss your options.

If you need financial assistance, there are agencies that can help. See “What if I need financial assistance?” below.

You can pay in one of several ways. Most post to your account immediately without any additional action from you. If you pay in person, you’ll need to call Customer Service at 800-542-8818 and provide your receipt number or confirmation number by 7 p.m. on the date due to avoid disconnection.

Payment methods that post immediately:

  • By phone using your bank account routing number or debit/credit card by 7 p.m. on the due date

  • On the PGE website using your bank account routing number or debit/credit card by 7 p.m. on the due date

  • On the PGE Mobile App using your bank account routing number or debit/credit card by 7 p.m. on the due date

If you pay in person at Western Union or CheckFreePay locations, you must call Customer Service with a confirmation or receipt number by 7 p.m. on the due date.

We get it. Sometimes you just need a little extra time. Request a payment extension online or give us a call at 800-542-8818 to discuss your options.

Oregon Relay: 711 or 800-375-2900 (hearing loss or speech disability)

We understand sometimes it can be difficult to pay your energy bills. If you need financial assistance, a community agency may be able to help you.

We care about your health. If someone in your household relies on electricity for significant health needs, call us at 800-542-8818.

We’ll provide an Emergency Medical Certificate application. You can have a medical professional fill it out and return it to us.

Call us at 800-542-8818 to make payment and arrange your reconnection. It’s best to call before 5 p.m. if you can.

While we do reconnect power after hours, there’s an after-hours charge you can avoid by contacting us earlier.

If you cannot reach an agreement with PGE Customer Service, you may contact Oregon's utility regulator, the Oregon Public Utility Commission (OPUC) at 800-522-2404 or 711 (TDD/TTY).