If you’ve received a disconnection notice, act right away. Disconnections are a last resort, and we want to help you stay connected.
Have questions? Check out our FAQ section below for answers to common concerns about payment options, financial assistance, and avoiding disconnection.
Log in to your account to see your current balance and available payment options.
If you can’t pay the full balance, you may qualify for a Payment Extension or a Time Payment Agreement — both are easy to set up online once you are logged in.
Income-qualified customers may be eligible for an ongoing bill discount.
Local energy assistance agencies can provide help with past-due bills.
Where can I make a payment?
By phone, online, or via the PGE Mobile App using your bank account, debit, or credit card. Make sure to complete your payment by 7 p.m. on the due date for same-day processing.
In person at Western Union or CheckFreePay locations. If you pay this way, call Customer Service with your confirmation or receipt number by 7 p.m. on the due date to avoid disconnection.
What if I can’t pay my whole balance due?
We get it. Sometimes you just need a little extra time. Request a payment extension online or give us a call at 503-228-6322 to discuss your options.
Oregon Relay: 711 or 800-375-2900 (hearing loss or speech disability)
What if I need financial assistance?
We understand sometimes it can be difficult to pay your energy bills. If you need financial assistance, learn more about our Income-Qualified Bill Discount Program. In addition, local energy assistance agencies may also be able to help you get caught up.
What if I rely on electricity for a medical condition?
We care about your health. If someone in your household relies on electricity for significant health needs, call us at 503-228-6322.
We’ll provide an Emergency Medical Certificate application. You can have a medical professional fill it out and return it to us.
My power has already been disconnected. What now?
Residential customers:
You can request reconnection online. Log in to your account to:
View your payment options
Make a payment
Request reconnection
Prefer to speak with someone? Contact us at 503-228-6322. For same-day reconnection, it’s best to call before 5 p.m.
Business customers:
Please call us at 503-228-6322 between 7 a.m. and 6 p.m., Monday–Friday. For same-day reconnection, it is best to call before 5 p.m.
What if I have a dispute with PGE or need other help?
If you cannot reach an agreement with PGE Customer Service, you may contact Oregon's utility regulator, the Oregon Public Utility Commission (OPUC) at 800-522-2404 or 711 (TDD/TTY).
If you prefer to speak with someone, call 503-228-6322. We’re here to help.