Our goal is to keep everyone connected and have those with past-due bills contact us for help as soon as possible. There are many ways we can help customers get caught up on their past-due bills. We encourage customers to call us at 503-228-6322 to learn about their bill help options or visit our bill payment assistance page. We’re here to work together on a plan.
If you’ve received a notice that your power is going to be disconnected, it’s important that you take action right away. Disconnections are a last resort. We are here to help you.
Here are steps you can take and answers to frequently asked questions.
It’s important that you pay your bill by the date on the notice to avoid disconnection. If you cannot pay your entire balance due, there may be options available for you. You can learn about your payment extension and Time Payment Agreement options by logging into your account or giving us a call at 503-228-6322.
If you need financial assistance, we offer an ongoing bill discount for income-qualified customers. And there are agencies that may be able to provide energy assistance as well, including help with past-due bills. See “What if I need financial assistance?” below.