Outages & Safety
What to know to stay safe during a power outage.
We all have a role to play
We operate the grid safely and reliably and work to minimize impacts to our customers. While we plan and prepare for inclement weather all year round, outages can still occur. We encourage customers to always be prepared. Here's how.
Report an outage
If you're a PGE customer, we'll text you when your power's out. If your power's out but you didn't receive a text from us, first report the outage, then update your mobile number online or on the PGE app so we can text you next time.
Here's how to report an outage:
Report by phone at 503-228-6322
Report an issue with a streetlight
in your neighborhood
Outage map & list
Get details on current outages. Sign in online for outage info on your accounts, or simply look up your accounts by phone or account number.Â
What to do in an outage
If the power goes out, most of us check to see if our neighbor's power is out too. That's a good place to start, but here's some additional steps to take:
Reset GFCI outlets and circuit breakers
Unplug TVs and computers
Avoid opening fridge doors
Why is my power out?
We continuously work to ensure the grid operates safely and reliably. However, power outages can sometimes occur. Click below to learn more about why you may be experiencing an outage, how we work to restore your service and what you can do to be prepared.
Safety
Electricity is powerful. To use it safely it helps to know some of the fundamentals of how it works. These guidelines are a great place to learn what we all can do to stay safe.
- Home Safety
Learn how to use electricity safely in your home.
- Business Safety
Learn how to use electricity safely at your business.
- Outdoor Safety
Learn how to be safe around electricity when working or playing outdoors.
- Kids' Safety Education
Help the kids in your life learn indoor and outdoor safety rules.
- Public Safety Power Shutoffs (PSPS)
Summer may bring proactive Public Safety Power Shutoffs. Learn whether you’re in a high risk area.
- Outdoor Lighting
See options for installing streetlights and outdoor area lighting.
- Tree Maintenance
Learn how tree maintenance keeps you safe and our power reliable.
- Free Wood Chips
Learn how to get and use free wood chips from PGE!
Power outages can happen for a variety of reasons. It's always best to have a have a plan and be prepared.
Prepare your home
See our checklist of how to prepare in the event of a power outage.
Prepare your business
Tips on how to protect your business and minimize disruptions.