Prepare Your Home

Are you prepared for a power outage? Make sure you have an outage kit ready and know what steps to take.

Stay in the know

Update your contact information on your PGE account so we can send you text alerts in the event of an outage.

Be sure to check out our new and improved outage map for important information that includes who's been impacted, where we're at in the restoration process, and when you can expect the power to be back on.

Create a storm outage kit

Gather what you'll need and make sure everyone in the house knows where to find it. Here are a few basic items, and you'll find a more robust checklist here.

  • Flashlights or headlamps

  • Battery-powered or hand-crank radio and clock or watch

  • Extra batteries 

  • Car chargers for cell phones, laptops and/or tablets

  • Bottled water for people and animals (if you rely on electricity to pump water)

  • Emergency phone numbers, including PGE Customer Service: 503-228-6322. Our customer service advisors can assist you in 200+ languages.

Make a plan

These days, it's smart to prepare for those "once in a decade" weather events that seem to be happening more and more often. Plan for household needs and gather what you’ll need to stay warm, fed and comfortable for several days. The outage kit checklist has a planning checklist, but you can start here for the basics:

  • Know where you'll go: Plan ahead to relocate with a friend, family member or to a shelter, especially if you have a medical condition that requires electricity or you'll need to work or learn from home

  • Plan for feeding and watering pets or livestock, if well pumps don't have power

  • Consider buying a backup generator and follow manufacturers' guidelines for its safe operation

  • Get more information from the Red Cross and Ready.gov

Stay safe in a storm

Call PGE immediately at  503-464-7777in Portland, or  800-544-1795 to report any downed utility line. Here are some safety tips:

  • If you see a downed or sagging line, stay at least 50 feet away!

  • A downed line doesn’t have to spark to be dangerous.

  • Don’t touch anything near a downed power line.

  • If a person or animal is in contact with electricity, stay back.

  • If a line falls on your car, stay in your vehicle.

  • Never use gasoline, propane or charcoal burning devices inside your home or garage.

Plan for medical needs

We encourage customers with medical needs and facilities that care for vulnerable populations and depend on electricity for medical equipment to have a backup source of power and contingency plans in the event of an outage.

  • Plan for medical needs so you can still power medical equipment during an outage.

  • Enroll in our Medical Certificate program, this lets us know where there are critical needs so we can proactively communicate with you about outages.

  • Plan ahead to relocate with a friend, family member or to a shelter if needed.

  • Consider buying a backup generator and follow manufacturers' guidelines for its safe operation.

We have ways to help small businesses prepare for outages, too.

Backup generators

Generators can be a convenient backup during a power outage when used correctly. Review safety tips to protect yourself and our crews.

Solar + battery = peace of mind

Battery storage systems enable your solar panels to power your home during an emergency or outage. Join our Smart Battery Pilot and your system can also help add renewables to the grid.

PGE Marketplace portable battery

Looking to add a handy item to your outage kit? Check out a battery-powered power station, perfect for charging cellphones, laptops or even jump-starting a car.