Prepare Your Home

Update your contact information on your PGE account so we can send you text alerts in the event of an outage.

Be sure to check out our new and improved outage map for important information that includes who's been impacted, where we're at in the restoration process, and when you can expect the power to be back on.

Gather what you'll need and make sure everyone in the house knows where to find it. Here are a few basic items, and you'll find a more robust checklist here.

• Flashlights or headlamps

• Battery-powered or hand-crank radio and clock or watch

• Extra batteries 

• Car chargers for cell phones, laptops and/or tablets

• Bottled water for people and animals (if you rely on electricity to pump water)

• Emergency phone numbers, including PGE Customer Service: 503-228-6322. Our customer service advisors can assist you in 200+ languages.

These days, it's smart to prepare for those "once in a decade" weather events that seem to be happening more and more often. Plan for household needs and gather what you’ll need to stay warm, fed and comfortable for several days. The outage kit checklist has a planning checklist, but you can start here for the basics:

• Know where you'll go: Plan ahead to relocate with a friend, family member or to a shelter, especially if you have a medical condition that requires electricity or you'll need to work or learn from home

• Plan for feeding and watering pets or livestock, if well pumps don't have power

• Consider buying a backup generator and follow manufacturers' guidelines for its safe operation

• Get more information from the Red Cross and Ready.gov

Call PGE immediately at  503-464-7777  in Portland, or  800-544-1795 to report any downed utility line. Here are some safety tips:

• If you see a downed or sagging line, stay at least 50 feet away!

• A downed line doesn’t have to spark to be dangerous.

• Don’t touch anything near a downed power line.

• If a person or animal is in contact with electricity, stay back.

• If a line falls on your car, stay in your vehicle.

• Never use gasoline, propane or charcoal burning devices inside your home or garage.

We encourage customers with medical needs and facilities that care for vulnerable populations and depend on electricity for medical equipment to have a backup source of power and contingency plans in the event of an outage.

• Plan for medical needs so you can still power medical equipment during an outage.

• Enroll in our Medical Certificate program, this lets us know where there are critical needs so we can proactively communicate with you about outages.

• Plan ahead to relocate with a friend, family member or to a shelter if needed.

• Consider buying a backup generator and follow manufacturers' guidelines for its safe operation.