Start with these four steps
Stay in the know
Make sure we have your current phone number and email so we can send updates if service is interrupted or if there’s a PSPS. You can update your contact information online, in the PGE app or by phone. The outage map is also available anytime to see what’s happening in your area.
Make a plan
The outage kit checklist also has a planning checklist on the back, but you can start here for the basics:
Plan ahead to relocate with a friend, family member or to a shelter, especially if you have a medical condition that requires electricity or you work or learn from home
Always keep ice packs in your freezer to keep food cold until you can get ice and know how to keep your food safe
Have a plan so you don’t lose your water, like stored water or bulk water delivery — especially if powering a well pump during an outage
Plan for feeding and watering pets or livestock if well pumps don't have power
Consider buying a backup generator and follow the manufacturers' guidelines for its safe operation
Create a summer outage kit
Having essentials in one place helps everyone feel more at ease. Make sure everyone in your household knows where the kit is kept. Start with:
Flashlights or headlamps and extra batteries
A battery-powered or hand-crank radio
Car chargers for phones and devices
Bottled water for people and animals
Emergency contacts, including PGE Customer Service at 503-228-6322
You can find a full power outage kit here.
Plan for medical needs
If you or someone in your household depends on electricity for medical equipment, planning ahead is especially important.
Consider backup power options when possible, enroll in the Medical Certificate program so we’re aware of your needs and identify places you could stay if power isn’t available at home.
