Be Prepared
Have a plan for power outages and troubleshoot power problems in your home or office. Make sure we can contact you in the event of an outage.
Prepare your home
Get ready for whatever Mother Nature may throw our way.
Prepare your business
Tips to protect your business and minimize disruptions.
We’re here to help
We hope we don’t have to call a Public Safety Power Shutoff this fire season, but if we do, we’ll set up a mobile Community Resource Center to provide some relief. Learn more in this video.
Report an outage and get updates
If you're a residential or small business customer, we'll text you if your power goes out, so you shouldn't need to report it. But if you don't get a text, you can still report outages. Just download our mobile app, report online or call:
• 503-464-7777 • 800-544-1795
Powering wells during an power outage
Don’t lose your water during an outage
Things to think about beyond drinking water include the ability to flush toilets, personal hygiene, care for animals and cooking. Have a plan in place in case of an outage and learn more about keeping your well operating using traditional fuel-powered generators or battery power.
Have power problems? We have answers.
Check out these troubleshooting tips for home, office and facilities.
Why is my power out?
We continuously work to ensure the grid operates safely and reliably. However, power outages can sometimes occur. Click below to learn more about why you may be experiencing an outage, how we work to restore your service and what you can do to be prepared.
