Stay informed during outages
Update your contact info to receive text alerts (available for businesses with five accounts or fewer). You can also check the outage map or your PGE mobile app for live restoration updates.
Build a business outage kit
Create a dedicated outage kit and store it somewhere all your employees can access. Be sure to review and restock it every spring before wildfire season begins.
Here’s what to include:
Flashlights or camp lights for all areas, including restrooms and back-of-house
Battery-powered or hand-crank radio for emergency broadcasts
Battery-powered fans and a manual clock or watch
Extra batteries in common sizes (AA, AAA, 9V)
Car chargers for phones
Bottled water for staff and animals (if your water supply relies on an electric pump)
Printed emergency contact list including PGE Customer Service: 503-228-6322
Cash on hand. Card readers may not be working during outages.
Make a plan to keep your business running
Creating a written outage response plan that can be shared with all employees before an outage happens can significantly reduce disruptions to your business.
Here’s what your plan should include:
Manual alternatives for computer-based tasks and point-of-sale systems
How to bypass electronic door locks and access your building manually
Emergency lighting system testing and maintenance schedule
Employee roles during an outage, including who shuts down sensitive equipment
A designated person to coordinate with your maintenance team on safe power restoration
Communication plan for notifying customers, vendors or delivery partners
Procedures specific to your industry (food storage, refrigerated goods, HVAC, etc.).
