Outages & Safety

What to know to stay safe during a power outage

Report an outage

To report an outage 

  1.  Use the PGE App

  2. Report online

  3. Report by phone

Outage map & list

Get details on current outages, by county or zip code, where more than 5 customers are without power. 

Report an issue with a streetlight in your neighborhood.

When the power goes out, the number one question is when will it come back on?

We have a new feature that’ll help you make a plan when your power goes out. As residential and small business customers, you’ll now automatically receive text alerts from 898-793 (TXT-PGE) when there’s a power outage in your area along with another text alerting you when the power is restored. And if the outage is unexpected or unplanned, we’ll provide updates between 7 a.m. and 7 p.m. with an estimate on when your power is likely to be restored. These texts are a great way to keep you in the know.

Is your power out but you didn’t receive a text from us? Make sure to report the outage.

In major outages, it’s all hands on deck at PGE

When weather causes major power outages, you might only see the line workers and trucks in your neighborhood, but employees company-wide are working until everyone has power again. 

Safety

Safety

Electric safety is mainly an exercise in common sense, but it helps to know some fundamentals of how electricity works. Use our guidelines to keep your family and business safe. 

  • Business Safety
    Learn how to use electricity safely at your business.
  • Outdoor Safety
    Learn how to be safe around electricity when working or playing outdoors.
  • Outdoor Lighting
    See options for installing streetlights and outdoor area lighting.
  • Wildfire Safety
    Learn what we’re doing to keep our system wildfire safe and what you can do if you’re in a high-risk area.
Be prepared

Have a plan for power outages and troubleshoot power problems at your home or office.

See our checklist of how to prepare in the event of a power outage.

Tips on how to protect your business and minimize disruptions.