Resources to Help Manage Your Bill

Use our free online Energy Tracker℠ tool

Track your electricity use by hour, day or more. You can also get email or text alerts about your estimated bill or when it’s expected to exceed an amount you’ve set. It’s free, online and easy to use. To start, simply sign in to or create your online account.

Available based on income eligibility

All of these resources are available to renters and homeowners unless otherwise indicated.

Income-Qualified Bill Discount Program

Income-qualified customers could get a monthly discount of up to 60% off their energy use.

Energy Assistance Programs

Dial 211 to find out what resources are available for folks having difficulty paying their energy bills.

Weatherization Assistance

You could qualify for free help adding insulation, reducing air leaks or improving your heating system to help save money and control energy bills.

Energy Trust Savings Within Reach

(homeowners only)

If you earn too much to qualify for weatherization assistance, you may be able to participate in the Savings Within Reach program from Energy Trust of Oregon.

Available to all incomes

All of these resources are available to renters and homeowners unless otherwise indicated.

Flexible payment arrangements

  • Call 503-228-6322 (or 800-542-8818) to speak to a customer service advisor. We're here to work with you on extensions or payment plans.

Payment extension (self-serve)

  • You can request a payment extension 24/7 by logging into your account or calling our automated phone system at the numbers above.

Medical Needs Certificate program

Equal Pay

Peak Time Rebates

  • Save a little on your energy bill and earn rebates by using less energy during peak times.

  • Sign up for Peak Time Rebates.

Time of Day Pricing

  • Use less energy between 5-9 p.m. and save.

  • Sign up for Time of Day.

Smart Thermostat Program

  • Earn $25 each summer and winter season you're able to participate + $25 just for enrolling.

  • Purchase or enroll your Smart Thermostat.

No-cost energy tips

Energy-efficient products

  • PGE Marketplace is packed with products to help your household improve its efficiency.

  • Shop the PGE Marketplace.

Energy Trust of Oregon incentives

  • Cash back incentives available for qualifying energy-efficiency and renewable energy improvements.

  • See if you qualify.

IRA incentives and tax credits

  • You may qualify for federal tax credits or deductions from the Inflation Reduction Act.

  • Tips and calculator

Weatherization

  • Cut heating and cooling costs by up to 20%, year after year. Incentives and tax credits can help pay for it.

  • Learn more about weatherizing your home.

Understanding my bill: your questions answered

Why does my bill have an estimated energy use charge?

Every month PGE does a read of your meter at the end of your billing cycle to calculate your energy use for the entire cycle. If we are unable to communicate with your meter, we will estimate your energy use based on historical usage for the location. During the following month’s cycle, we will be able to get the accurate read and will correct the billing for the estimated usage.

I need help paying my bill, what options do I have?

We understand that sometimes it can be difficult to pay your energy bills. Help may be available through a variety of resources, start here to see which ones you're eligible to receive. You can also log in to your account to see what payment arrangements are available for you.

How can I reduce my energy use?

We recommend visiting our Save Money page for information on energy-efficiency actions you can take at home and PGE programs that pay you for participating. If you're a business customer, sign up for a free Energy Savings Checkup with one of our Energy Experts.

What does this adjustment on my bill mean?

Regulatory adjustments are captured on the bill and account for the recovery of costs or to provide credits associated with initiatives and government regulations, some of which are for PGE and some for other organizations. Learn more about a specific adjustment here.

We're here to help!

Please call 503-228-6322 (or 800-542-8818) to speak to a customer service advisor from 7 a.m. to 7 p.m., Monday through Friday. We can assist you in 200+ languages.

If you need more time to pay your bill, you can request a payment extension online.