If you enrolled in the Smart Thermostat program by having PGE install a thermostat in your home between August 9, 2018 and May 31, 2022, you received the up-front reward of free installation and a free or discounted thermostat. See terms and conditions .
As of June 1, 2022, PGE no longer offers professional smart thermostat installation or upfront rewards.
Although your participation in the Smart Thermostat program does not include seasonal rewards, you still enjoy all the benefits of a smart thermostat, and your participation helps use more sustainable energy resources, lower costs and contributes to a clean energy future.
Watch the Smart Thermostat program video overview
When you enroll in the program, your thermostat will automatically shift some of your energy use away from peak times when energy demand is high. There are typically 8 to 9 Peak Time Events each summer and 5 to 6 in winter, with a maximum of 15 per season. Events typically last 1 to 4 hours.
Summer season runs June 1 through Sept. 30. Events occur between 3 p.m. and 8 p.m. on weekdays.
Winter season runs Dec. 1 through Feb. 28. Events occur between 6 a.m. and 10 a.m. or 3 p.m. and 8 p.m. on weekdays.
If you don’t like the temperature it sets, you're always in control of your comfort and can override the change.
What are Smart Thermostat Peak Time Events?
On certain days when energy use is high, we will call a Peak Time Event.
Your thermostat will automatically pre-heat or pre-cool your home before the event, when demand for energy use is lower.
Then during the event, your smart, Wi-Fi-enabled thermostat will adjust by 1 to 3 degrees from your original settings. Events can last 1 to 4 hours.
After the event, your thermostat will automatically return to its original setting. It’s that easy!
When do Peak Time Events happen and for how long?
There are typically 8 to 9 Peak Time Events each summer and 5 to 6 winter, with a maximum of 15 per season. Each event lasts between one and four hours, and we don’t currently schedule events on the weekends or holidays. Here are the seasons:
Winter season runs Dec. 1 through Feb. 28. Events are between 6 a.m. and 10 a.m. or 3 p.m. and 8 p.m. on weekdays.
Summer season runs June 1 through Sept. 30. Events are between 3 p.m. and 8 p.m. on weekdays.
Do I need to do anything during a Peak Time Event?
No, you don’t need to do anything at all! Just let your thermostat do its thing and make sure no one in your home overrides the settings. Once the event is over, the thermostat will return to its regular settings.
How will I know when a Peak Time Event is happening?
You will receive an email from PGE making sure you're aware the event is happening. You'll also see notifications on your thermostat or smartphone app before and during an event. Here are some examples:
Why does my thermostat pre-heat/pre-cool my home before a Peak Time Event?
Pre-cooling/pre-heating your home is an easy way to shift energy use before energy demand is high. This way you’re comfortable when your thermostat adjusts a few degrees during the Peak Time Event. The best part, you don’t have to do a thing!
An hour before a Peak Time Event, your thermostat pre-heats or pre-cools your home — depending on the season. This is done for your comfort and when demand for energy is lower.
During the event, when energy demand is high, your thermostat automatically adjusts by 1 to 3 degrees from your regular setting. This is done to reduce strain on the grid and earns you some sweet rewards!
And just like that, at the end of the Peak Time Event, your thermostat automatically adjusts back to its regular setting.
Here’s an example: it’s summer and your thermostat is set to 70 degrees:
An hour before the event, your thermostat lowers by 2 degrees (68 degrees) to pre-cool your home.
When the event starts, your thermostat then adjusts 1-3 degrees above your regular setting (71-73 degrees).
After the event, it goes back to your original setting of 70 degrees.
What if I get too hot or cold during a Peak Time Event?
You’re always in control and can change your thermostat setting at any time. Just adjust your thermostat during the event and follow the prompts to stop participating. To earn your program rewards, make sure to participate in at least 50% of the event hours during summer and winter. For tips on staying cool in the summer and warm in the winter, check out our seasonal energy saving tips.
Do I get an enrollment or seasonal participation reward?
If you enroll with a thermostat you already own, you will receive a $25 bill credit for enrolling (after we screen for eligibility) and a $25 credit for each season you participate in 50% or more of the event hours for which you were eligible.
If you enroll through the PGE Marketplace, you receive a $25 rebate on the purchase of your thermostat. You will also receive a $25 credit for each season you participate in 50% or more of the event hours for which you were eligible.
If you received a free or discounted thermostat installed in your home by PGE, you already received your reward and are not eligible for seasonal participation rewards.
What are the benefits of participating?
You can save on your bill when you join the program and participate. Also, when everyone shifts their energy use at peak times it adds up to make a big difference. It's a community approach to using more sustainable energy resources, helping to keep energy reliable and supporting Oregon's clean energy future.
Can I participate in both the Smart Thermostat program and Peak Time Rebates?
No, but we do like your enthusiasm! Since both programs reward you for shifting your energy use at the same peak times, you can only be enrolled in one program at a time. However, if you're currently enrolled in Peak Time Rebates and qualify for the Smart Thermostat program, you can always change programs. When you do, we will automatically unenroll you from Peak Time Rebates - once your enrolled in the Smart Thermostat program.
If you have questions about the program, your reward or wish to unenroll, give PGE a call 800-542-8818.
Call your thermostat’s customer service line if you have issues with your thermostat or need help with your thermostat settings: