Restoring Power

We're committed to restoring power as quickly as safety allows. Our first priority is public health and safety facilities, like hospitals, clinics and essential utilities, including water, sewer, natural gas and telecommunications.

From generation to your home there are several steps on the path. If we find an issue at a generation facility, we activate other resources to keep power flowing. Next, we inspect high-voltage transmission lines — our energy highways. If there's a problem with these lines, addressing it becomes a top priority for our crews.

Transmission lines deliver power to substations, which lower the voltage for distribution to homes and businesses. From there, feeder lines bring power into neighborhoods. Trees, wildlife, and even car accidents can disrupt these lines. When there's an outage, these are usually the most likely culprit.

Tap lines distribute power from feeder lines to individual streets, serving about 20-30 homes each, with fewer in rural areas. If you see our crews in your neighborhood, they're likely assessing or repairing these lines.

If your power is still out, the service line to your home may be damaged. This step can be the most challenging, as crews need to visit each property to make necessary repairs.