Culture & Engagement
Portland General Electric is honored to be an essential service provider. Since our earliest days, we’ve remained committed to the people, cultures, and communities we serve while delivering safe, reliable, and affordable energy.
Portland General Electric is honored to be an essential service provider. Since our earliest days, we’ve remained committed to the people, cultures, and communities we serve while delivering safe, reliable, and affordable energy. That commitment includes designing systems, processes, and programs that support all individuals in achieving shared outcomes. We embrace the principle of "nothing about me, without me," ensuring that everyone has a voice in shaping the solutions. As one of the region’s largest and most trusted companies, we can and must join with our communities to help drive real and lasting change.
This commitment has been embedded across our organization for decades. Our Guiding Behaviors, established nearly 30 years ago, continue to serve as a shared foundation for how we work together to be customer centric, purpose-driven, and results-oriented. Efforts are supported by teams and partners across the organization, including Culture & Engagement, Community Impact, Customer Service, Community Engagement, and the PGE Foundation.
As our organization continues to grow, we’re evolving how we bring our commitments to life while staying true to them. Our teams will expand the ways that we activate this work – through stronger systems, shared accountability, and by engaging everyone across the company and the communities we serve.
We take pride in our policies – and our people
At Portland General Electric, we are committed to fostering a workplace where every employee feels connected, valued, and empowered to thrive. Learn more about how we support our employees and search for jobs on our Careers page.
More information on our policies that support PGE’s commitment to human rights for our employees, communities, suppliers and partners can be found in our Human Rights Statement.
Learn more about our progress in these five commitments areas
Recruitment and development
Since 2020, we've made it a priority to ensure our interview panels are balanced.
In 2019 we launched two leadership development programs to provide development opportunities to ensure all employees have access to those types of opportunities.
We review and improve these programs annually.
We’ve revised the hiring process for our pre-apprentice journey-level lineworker program to attract and train a broad pool of applicants.
We perform compensation reviews to ensure pay decisions are applied fairly and consistently throughout our workforce.
Awareness, education and training
We provide continuous education for our board, leadership and employees, ensuring that our employees are intentionally developed and constantly growing through out their time at PGE.
We require training for managers to facilitate an awareness of how a personal viewpoint can affect hiring, promotions and evaluations.
Our eight Business Resource Groups regularly host events, open to all employees, that promote awareness and employee development.
Leadership
Each time a leadership role is available, we cast a wide net to encourage a broad pool of qualified and talented people.
Partners and suppliers
Since 2022 each year we have increased spending with a wide array of small businesses.
Customer and community engagement
Together, Portland General Electric, our employees, our retirees and the PGE Foundation donated $5.6 million to community nonprofits in 2020
Our flagship community engagement program, PGE Project Zero, engages underserved youth in creating greener communities through climate education, environmental stewardship projects and job development.
In 2020, we launched the Language Line to help take customer calls in more than 200 languages.
Established in 2021, the PGE Foundation’s Responsive Philanthropy Fund is a dedicated fund designed to swiftly address community needs following crises. This flexible fund operates outside the Foundation’s typical grant cycle, ensuring nonprofits can respond promptly to natural disasters, public health emergencies and social challenges. In 2024, awards from the fund supported recovery and resilience efforts. After a January storm brought ice, snow and high winds to Oregon, $50,000 was granted to nonprofits operating warming shelters.
In 2023 we created the Community Benefits & Impacts Advisory Group (CBIAG) consisting of 12 members representing low-income communities. The CBIAG is consulted on a range of topics, including benefits to the communities we serve, energy burdens, and impacts of rate increases.
PGE Equity Statement
For more than 130 years, we have been powering our community, and we will continue bringing innovative solutions to ensure a bright energy future for Oregonians. We know, however, that inconsistencies exists in delivering electric service that are shaped by regulatory policy, legislative policy and institutional procedures. We cannot ignore the historical barriers affecting low-income households, and other historically underserved communities. Nor can we ignore the societal issues that make it harder for these groups to access renewable energy programs, technologies and jobs. Addressing these inconsistencies is now part of our job at PGE, and our commitment to supporting the success of communities we serve runs deep. That’s why we invite the voices of people and communities that experience these disadvantages to help shape PGE’s clean energy future. For our part, we’re committed to fairness in all aspects of our operations, including customers, employees, the communities we serve and the people with which we do business.
We actively pledge to:
Apply a collective impact framework to all aspects of our business, collaborate with our communities and prioritize their voices to inform our decisions.
Partner with others to break through economic, cultural, and language barriers. We want to ensure all customers – regardless of income, background, ethnicity or physical location – can benefit from the evolving way energy is generated and delivered while keeping rates low.
Enforce fair policies for hiring, promoting, developing and compensating employees. We commit to being a green employer of choice, to building an employee and leadership base that mirrors the communities we serve and to cultivating a workplace culture that embraces equity.
Develop ways to measure, track and share our progress on these commitments. Revisit and update these commitments as part of our ongoing journey to an clean, affordable and reliable energy future.
Business Employee Groups
These groups mentor and support members’ professional goals and all employees are welcome to participate. They host events that promote cultural awareness and employee development. Our current list of groups includes:
Asian Pacific Island Cultures
ABLE Disabilities BRG
Black
LGBT+
Latin American
Native American
Military Veterans
Women’s
CUSTOMER SERVICE
7am-7pm, Monday – Friday