Power Troubleshooting

Electrical problems can be caused by a number of different things. Weather, wiring and grounding issues, and faulty equipment are all likely suspects.

Have power problems? We have answers

Home FAQs

Troubleshoot common power problems at home. 

Office FAQs

Troubleshoot power problems in the office. 

Facility FAQs

Troubleshoot problems and plan for situations that impact electricity use in your facility.  

4 steps to protect your home or business

1. Check your wiring and grounding.

  • Are your lights dimming or getting brighter? Is your electronic equipment acting unreliably? You may have problems with your wiring.

  • Make sure the equipment is plugged into a grounded outlet, and have an electrician check your wiring.

  • Living in an older home ()? See if your wiring meets current standards.

  • Check appliances for loose or damaged plugs or poor connections, and repair or replace them as needed.  

2. Use outlet surge protectors to prevent surges from reaching your appliances and sensitive equipment. 

3. Protect your home or businesses’ entire electrical system by installing a panel-mounted surge protector at your main circuit panel.

4. For office equipment and computer networks that must remain available, consider an uninterruptible power supply (UPS). 

Outage and repair contacts

Residential customers For information about any power quality issues, call PGE’s outage and repair line:

Business customers For outages, repair or any power problems, contact your PGE representative or call the Business Services Team:

Surge Protection

Understand power surges and surge protection options to help prevent equipment damage.

Backup generators

Generators can be a convenient backup during a power outage when used correctly. Review safety tips to protect yourself and our crews.

Plan for medical needs

Use medical life-support equipment? Have a plan in place and consider a backup generator in case of an extended power outage.