Your Rights and Responsibilities as a PGE Customer

The OPUC’s Consumer Services Section keeps a list of organizations that represent customers in matters before the Commission. You can request a copy of that list by calling 800-522-2404. TTY users can dial 711.

PGE will never call you to demand immediate payment. If you get a suspicious email, call or text from someone claiming to be PGE, don’t respond.

In some cases, scammers may even come to your home or business pretending to be PGE employees and demand payment. If this happens, ask to see their official PGE badge and call us to confirm. Legitimate PGE representatives always wear clothing with the PGE logo and arrive in a PGE-marked vehicle.

Visit portlandgeneral.com/scam for tips on how to protect yourself from scams.

You can choose to have another person receive duplicate copies of your bills and notices.

If you own a tenant-occupied rental property and choose to keep the electricity bill in your name, you must let us know. Under Oregon Administrative Rules, we’re required to send advance notice of a service disconnection to both the primary billing address and the service address.

The notice sent to the tenant will not include detailed account information or dollar amounts — it simply lets them know to contact their landlord about the service.

We offer several billing and payment options to make managing your bill simpler — Equal Pay, Auto Pay, Preferred Due Date and paperless billing can help you stay on track. Visit portlandgeneral.com/waystopay to learn more and choose what works best for you.

We know it can sometimes be hard to pay your bill, and help is available. Visit portlandgeneral.com/billhelp to explore payment options and arrangements that can make managing your bill easier.

You can also call 211, go to 211info.org or download their mobile app to find resources and local agencies that may be able to help.

By providing your phone number, you give PGE and its contractors permission to call or text you about outages, payment collection or other service-related updates.

Your wireless carrier’s standard charges may apply. You can revoke your consent at any time by calling us.

We typically send both a Past Due notice and a Past Due Disconnect notice before disconnecting your service, except in emergencies. The Past Due Disconnect notice includes instructions in Spanish, Vietnamese, Khmer, Lao and Russian.

Before disconnection, we'll also try to reach you by text or in person. Call us to learn more about payment plans and other ways we can help you stay connected.

If you or someone in your household has a medical condition that requires electrically powered equipment, you can request a medical certificate. Visit portlandgeneral.com/medical to download the form and learn more about the program.

The form must be completed by a licensed physician, nurse practitioner or authorized physician assistant. Once we receive it, your account may qualify for more flexible payment arrangements. Enrollment also allows us to offer outreach and share resources during outage events.

If you participate in the Medical Certificate program, we ask that you stay in touch with us if you have difficulty keeping your account balance current so we can work with you on options.

Based on the status of your account, you qualify for a variety of customer protections. Visit portlandgeneral.com/help/help-topics to learn more about the protections available to you.

You're responsible for paying your electricity bill on time. If your bill isn’t paid in full, a late-payment charge may be added. Customers enrolled in the Income Qualified Bill Discount program will not be charged late fees.

This option lets you change your billing due date up to two times within a rolling 12-month period, so your payment is due at a time that works best for you. Your actual due date may shift slightly from month to month, but it will never be earlier than the date you’ve selected.

You are responsible for allowing PGE free and unrestricted access to PGE equipment on your property, such as the meter or service lines that require maintenance. Power may be disconnected if access is not provided after reasonable notice.

PGE is responsible for the meter, the service wire leading to the weatherhead and the entry point of an underground meter base. Property owners are responsible for the meter base, weatherhead, conduit and wiring from the weatherhead to the meter base, and all conductors or equipment beyond the meter and into the residence. For more information about what equipment you own and what is owned by PGE visit portlandgeneral.com/help/help-topics/solving-electrical-issues.

If you have a dispute with PGE that is not resolved by contacting us, the Consumer Services Section of the OPUC may be available to help you. You may call 800-522-2404. TTY users can dial 711.

A printed summary of customer rights and responsibilities is available in Vietnamese, Russian, Lao, and Khmer. You can request a copy by calling us at 503-228-6322.

Bản giải thích tóm lược về quyền lợi và bổn phận của khách hàng đã được in bằng tiếng Việt và được cung cấp bằng cách liên lạc về 503-228-6322.

Перечень прав и обязанностей потребителя на русском языке можно получить, позвонив в компанию «Портленд Дженерал Электрик» по телефону: 503-228-6322.

ບົດສະຫຼຸບເກັ່ວກັບສິດທິແລະຄວາມຮັບຜິດຊອບຂອງຜູ້ໃຊ້ເປັນພາສາລາວ ແມ່ນມີໃຫ້ທ່ານພຽງແຕ່ໂທຫາ Portland General Electric ເບີໂທ: 503-228-6322.

កំណត់នៃសិទ្ធិ និងការទទួលខុសត្រូវរបស់អតិថិជនបានបោះពុម្ពជាភាសាខ្មែរ និងអាចទទួលបានដោយការហៅទូរស័ព្ទទៅកាន់ Portland General Electric លេខ 503-228-6322។.