On Jan. 1, 2024, customer bills will reflect price changes that have been approved by the Oregon Public Utilities Commission. These price adjustments take into account the necessary investments PGE has made to provide reliable and resilient power to customers in the region.
The impact of these price changes to specific customers will differ depending on the amount of power you use each month and your customer category. The final approved amount will slightly vary from the amounts below based on additional OPUC approvals and will not be final until December 2023. These new prices reflect careful analysis and review by our regulators to ensure any change we make is necessary and prudent.
Why prices are changing
In the past year, we made a number of upgrades to our system to deliver safe, reliable, resilient energy to our customers during a time of development and expansion in our service territory. This includes greater safety and resiliency during wildfire seasons, heat waves and harsh winters like we’ve seen recently in Oregon.
As a company we continue to focus on keeping the cost of electricity as low as possible and finding ways to reduce customer bill impacts through smart investments, partnerships, grants and federal incentives while providing customers with reliable and increasingly clean energy.
We’re here to help you manage your energy and costs:
We have free tools that help you track your energy use and find rebates and incentives for energy efficiency. We also have programs that help you earn rewards and manage your bill, such as Peak Time Rebates, Smart Thermostat, EV Smart Charging, Time of Day, and Equal Pay. To learn more about these programs visit our Save Money & Save Energy page.
The Commission-approved general rate case price changes include:
What’s in it for me?
Safe, reliable power. These upgrades are to provide:
Fewer power interruptions and better reliability.
Refurbished and upgraded facilities that result in lower long-term power costs given the high price of fossil fuel.
Continued commitment to safety through physical and cybersecurity programs and our field work such as vegetation management and tree trimming.
How does PGE support customers who have trouble paying their bills?
PGE has bill assistance resources for customers in need, including our Income Qualified Bill Discount program, Preferred Due Date and payment plans, and help with energy efficiency, plus Energy Assistance funds and a Medical Certificate program for our medically fragile customers. For more information on how we can assist you, please contact customer service at 800-542-8818. Representatives are available from 7 a.m. to 7 p.m., Monday through Friday. Our customer service advisors can assist you in 200+ languages.
What is driving the price increase?
The OPUC approved an average general rate increase of 15% across all customer types.
This general rate case covers the cost of power purchased from others, investments and upfront costs PGE has incurred including inflation, upgrades and improvements to generation facilities, modernizing our grid to support renewable energy and withstand extreme weather, as well as ongoing operating costs such as vegetation management.
How much will my prices change?
The OPUC has approved an average general rate increase of 15% across all customer types. A final price change by customer type will be determined in December.
What have you done to make the system better and safer?
We have replaced aging infrastructure, made upgrades to our facilities, enhanced our poles and wires, trimmed vegetation. Over the past year we have also made additional investments in technology to protect against physical and cybersecurity threats.
Capital investments and associated costs include upgrades and repowering of the 115-year-old Faraday powerhouse and modernizing our grid to support increased renewable energy growth and withstand extreme weather.
All of the improvements lead to a safer, cleaner, more reliable system.
What has been done in the past year to warrant such a large increase?
This rate case takes into account rising power costs, capital investments to upgrade the grid and investments focused on grid security and reliability, as well as high inflation rates that have impacted our cost of doing business.
Power Costs: Power costs have risen driven by high fuel costs, inflation, extreme weather events and market volatility.
Capital Investments for Grid Reliability and Resiliency: We are focused on investing in infrastructure and technology upgrades and replacing aging assets to create a grid that is more resilient in the face of extreme weather. Capital investments and associated costs include modernizing our grid to support growing customer demand, system hardening for improved reliability and wildfire prevention to protect the safety of our communities.
Investments Focused on Grid Security and Reliability. The investments we make result in better service for our customers including fewer power interruptions, safer communities and increased reliability. These investments also allow for a continued commitment to safety and maintenance through physical and cybersecurity measures, technology enhancements and field work such as vegetation management and tree trimming.
Are you allowed to keep raising prices? Who decides what’s fair?
We are a regulated business, which means the Oregon Public Utility Commission must approve any price changes resulting from a General Rate Case.
You can learn more about the process and how to get involved at the OPUC website.
What if I’m having trouble paying my bill?
We work closely with customers who are struggling to pay their bills. That includes setting up a payment plan based on individual circumstances, extending payment due dates, enrolling customers in our Income-Qualified Bill Discount program, or connecting customers with community resources, such as the Low-Income Home Energy Assistance Program, Oregon Energy Assistance Program or Oregon Energy Fund.
For more information visit our High Bill Help page.