Thank you

We've restored power to over 133,000 customers. Improved weather conditions are allowing us to continue working to restore power, especially in more rural and isolated areas, where damage can take longer to safely access and repair.

Service to a small number of customers is expected to be restored midday Saturday. We are communicating directly with these customers.

Crews are working as quickly as safety allows, and we won’t stop until power is restored for everyone. Our best estimates for getting power restored can be found on our outage map, and if you’re signed up for proactive outage texts, you’ll receive updates directly to your phone as well. It’s possible for restoration estimates to change, particularly if crews discover more extensive damage as they begin making repairs. 

As we have assessed the damage from Tuesday’s storm and Thursday's atmospheric river event, we have been able to make more accurate assessments for some customers. Estimated restoration times can be affected by several factors, including the extent of the damage causing the outage and the complexity of the repairs needed.

Potential reasons for a changed estimated restoration time:

• Crews are finding more extensive damage than originally anticipated, causing restoration times to get pushed out.

• The larger issue causing an outage was repaired, and crews found more damage further down the line, so only part of the outage could be restored.

• The severe rain may have caused issues further up the line that will need to be repaired before power can be restored.

Our restoration process focuses first on critical infrastructure, public safety and essential services like hospitals, fire and police departments. We then turn to getting power restored to most people as quickly as safety allows. Some of the remaining outages are primarily in rural or hard-to-access locations, where crews are working to access damaged equipment while navigating shorter daylight hours that make damage assessment more challenging. We will be communicating directly with customers who may be out of power into Saturday.

We understand extended outages are frustrating and can impact finances. Unfortunately, we do not support claims due to acts of nature. Instead, we recommend customers contact their homeowners or rental insurance companies for guidance. PGE has a claims center where additional information is available. Families and individuals receiving benefits through the Supplemental Nutrition Assistance Program (SNAP) may also be eligible to have replacement benefits for food lost due to power outages.

To restore power, first we ensure public safety, focusing on hospitals, water treatment facilities and other critical infrastructure. We then work to restore generation facilities and transmission lines, if needed, followed by outages affecting substations or distribution lines that serve many customers. From there, we address other outages affecting individual or small groups of customers.

Customers in any area can call 211 or visit 211info.org for information on warming centers, transportation, and other resources. If there is a medical emergency, call 911. You can also contact our customer service center and we will connect you with resources, like helping you sign up for our medical certificate program. 

We know seeing this may be confusing and frustrating. It's likely that the two properties are on different feeders or lines supplying power. Report the outage or call PGE’s customer service team to verify if the properties are on different sets of equipment, or if there is another repair needed at your home to restore power.