Outages can happen, but if we’re all prepared, they can be a little easier to get through. Make sure you have an outage kit ready.
Winter Storm Info
There are no major winter storm-related outages in the PGE service area right now. Find helpful resources below to prepare for changing conditions.
Plan ahead so you can still power medical equipment or refrigerate medication during an outage.
Find housing and shelter information by county if extreme weather outages means you need a place to relocate.
Downed powerline safety
Never touch a downed power line – or anything else the line is touching. Always assume power lines are live and stay at least 50 feet away (that’s a little longer than a city bus).
Remember, a downed line doesn’t have to spark to be dangerous.
Your safety is our top priority
Check out some ways we work during storms and year-round to deliver reliable power and minimize the impact of weather-related outages during the winter season.
How we restore power (7 steps)
First and foremost, we prioritize public health and safety facilities such as hospitals, clinics and utilities. Then we will prioritize the repair job that gets the most customers' power restored.
Winter storm season prep
Here are some ways we work year-round to deliver reliable power and minimize the impact of weather-related outages during the winter season.
If a storm causes damage to your home or business, you may need an electrician
If the electrical equipment that belongs to you is damaged, only a certified electrician can safely handle the repairs. There are trustworthy electrical contractors throughout Oregon, some of which are available 24 hours a day, 365 days a year.
Learn which electrical equipment is yours and which is ours
Find the right electrician for the job
The right person for the job makes all the difference
Although we can’t guarantee availability, check the State of Oregon’s contractor licensing page to get started. After your licensed electrician has completed the repairs, make sure that they schedule an inspection through your local municipality or fill out the required Emergency Reconnect Waiver form so we can safely get you reconnected. The completed form can be emailed to service.coordinators@pgn.com or faxed to 503-612-3501.
Here are some questions to ask to avoid surprises:
Are you licensed, bonded and insured?
What are your credentials?
Do you have any references?
Do I need a permit?
Who will perform the actual work?
What work will you perform?
What are your service fees?
What are your specialties?
Is your work under warranty?
How quickly can you respond to our repair needs?
Still not sure if the equipment is yours or need help understanding your options? Call our Customer Service team at 800-542-8818.
Stay informed
Customers who are enrolled in proactive outage texts will receive a text notification when their estimated restoration time is updated in the system, and another notification when power is restored. Update contact information
CUSTOMER SERVICE
7am-7pm, Monday – Friday