PGE prepares for possible winter outages due to winter weather conditions, encourages customers to do the same

Portland, Ore. (Dec. 21, 2022) — With inclement weather conditions forecasted starting Thursday and continuing through Friday, Portland General Electric encourages customers to prepare for potential power outages.

PGE’s meteorologists are keeping a close eye on weather conditions, while wire-down and damage assessment crews, among others, are preparing to mobilize quickly for potential restoration efforts.

PGE prepares for storms year-round by inspecting equipment and trimming trees, but with ice in the forecast, it’s still a good idea for people to be prepared for the possibility of outages. Learn more at portlandgeneral.com/beprepared.

• PGE recommends people prepare an outage kit that includes:

  • Flashlight or headlamps.

  • Battery-powered or hand crank radio and alarm clock or watch.

  • Car charger for your cell phone, laptops and/or tablets.

  • 72-hour supply of ready-to-eat food and water.

  • Extra blankets.

  • Bottled water for people and animals (if you rely on electricity to pump water).

• If you have an electric garage door opener, learn how to operate it manually.

• Protect home electronics by investing in surge protection equipment. See options at portlandgeneral.com/surge .

• Be familiar with safe cooking, heating, and lighting practices. Information on safe generator use and other safety tips are available on portlandgeneral.com/safety .

For customers whose power is out, PGE offers several ways to get updates or report an outage:

• Text updates: Log into your PGE account or call PGE’s Customer Service team at 503-228-6322 or 800-542-8818 to make sure PGE has your contact information so we can update you with outage information via text message (outage texts are currently available for residential and small business customers with fewer than six accounts).

• Online: Go to portlandgeneral.com/outage to view PGE’s outage map.

• App: Download the PGE app at the Google Play Store or Apple App Store . Links also available at portlandgeneral.com/app .

• Phone: Call 503-464-7777 or 800-544-1795 to report a power outage or downed line through our automated system. Customers can also request a call back when power is restored.

People should always assume that any downed line is live and extremely dangerous and should stay far back. Never touch a downed wire with your body or any object. Report any downed line immediately to PGE by calling 503-464-7777 or 800-544-1795.