PGE encourages customers to prepare now for possible winter outages

Nov. 15, 2021

Portland, Ore. — As the official start of winter draws nearer, Portland General Electric wants customers to know it is ready to respond to power outages, and encourages customers to be prepared, too. Learn more at

  • Prepare an outage kit that includes:

    • Flashlight or headlamps.

    • Battery-powered or hand crank radio and alarm clock or watch.

    • Car charger for your cell phone, laptops and/or tablets.

    • 72-hour supply of ready-to-eat food and water.

    • Extra blankets.

    • Bottled water for people and animals (if you rely on electricity to pump water).

  • Follow us on Twitter @PortlandGeneral Share your story and Facebook @PortlandGeneralElectric for preparedness and safety tips.

  • If you have an electric garage door opener, learn how to operate it manually.

  • Protect home electronics by investing in surge protection equipment. See options at

  • Be familiar with safe cooking, heating, and lighting practices. Information on safe generator use and other safety tips are available on

For customers whose power is out, PGE offers several ways to get updates or report an outage:

  • Text updates: Please make sure PGE has your contact information up to date so we can update you with outage information via text message (outage texts are currently available for residential and small business customers with fewer than six accounts).

  • Online: Go to to view PGE’s newly improved outage map.

  • App: Download the PGE app at the Google Play Store PGE or Apple App Store PGE. Links also available at

  • Phone: Call 503-464-7777 or 800-544-1795 to report a power outage or downed line through our automated system. Customers can also request a call back when power is restored.

People should always assume that any downed line is live and extremely dangerous and should stay far back. Never touch a downed wire with your body or any object. Report any downed line immediately to PGE by calling 503-464-7777 or 800-544-1795.

About Portland General Electric Company
Portland General Electric (NYSE: POR) is a fully integrated energy company based in Portland, Oregon, with operations across the state. The company serves approximately 900,000 customers with a service area population of 2 million Oregonians in 51 cities. PGE owns 16 generation plants across Oregon and other Northwestern states and maintains and operates 14 public parks and recreation areas. For over 130 years, PGE has delivered safe, affordable and reliable energy to Oregonians. Together with its customers, PGE has the No. 1 voluntary renewable energy program in the U.S. PGE and its 3,000 employees are working with customers to build a clean energy future. In 2020, PGE, employees, retirees and the PGE Foundation donated $5.6 million and volunteered 18,200 hours with more than 400 nonprofits across Oregon. For more information visit

For more information contact:

Jonathan Hutchison