Privacy Policy & Security

Portland General Electric Co. believes the confidentiality of customer information is extremely important.

We value our customer relationships and recognize that when you provide personal information, you trust us to protect your privacy. For that reason, we have adopted this policy governing the use of information gathered on our website.

PGE collects anonymous, aggregate information from all visitors to our website. This type of information is not linked to personally-identifiable information and is used to generate statistical reports about the general use of our website.

We store information that we collect through log files to create a profile of our users. Log files record internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use this data to analyze trends, administer the website, track customer movement through the site and gather broad demographic information for aggregate use. A profile is a set of stored information detailing how individual customers use the website. It is used to help us improve the experience of our customers and maintain a better website.

As a visitor to this website, your identity will remain anonymous unless you register for online account services, enter a sweepstakes or enroll in a program. In such cases you will be notified that personal information, such as your name, address, phone number and email address, is required. We may use this information, along with third party sources, to provide information to PGE based on your preferences. We may tie personally identifiable information to your profile to  statistically analyze website usage; to improve our content and product offerings; and to customize our website’s content, layout and services. We may also use such information to deliver content to you that, in some cases, is targeted to your interests, such as banners and messages concerning new programs, services, promotions and events. In addition, this information may be used to provide email messages suited to your needs and interests. See “email communications to customers” below for opt-out instructions.

If you are starting a new electric service account, we will ask for additional personal information for credit verification and security purposes only. This information will be used to provide a requested service, to facilitate purchases and to provide you with email communications. See “email communications to customers” below for opt-out instructions.

If you choose to use our service to share pages on our site with a friend, we will ask you to provide your friend’s email address. We will automatically send a one-time email to your friend with the requested information. PGE does not store this information.

PGE will not sell or rent the information collected at this site to any party or share it in ways different from those disclosed in this statement.

You can make changes to your online account information, including your profile, by visiting the Update Your Information section of the site.

If you no longer wish to access your account online, you can cancel your online membership by following the instructions located under Cancel Your Online Services.

Online account emails: We send registered customers emails related to their PGE electric service and their online account. These may include welcome messages, online transaction confirmations, customer service notices and messages required by the Oregon Public Utility Commission. Generally, customers may not opt-out of these communications. If you do not wish to receive them, you have the option to deactivate your account.

Other email communications: By establishing service online or by registering for a PGE online account, you agree to receive the following types of email communications: newsletters and occasional emails related to your PGE service, including information on energy efficiency, safety and outages, surveys and promotions. You may opt out of specific types of email communications at any time using the Manage Subscriptions and Unsubscribe links provided at the bottom of each email message.

Participants in PGE programs may receive occasional email communications about them. You may opt out of these communications at any time by unsubscribing from all email communications using the Unsubscribe link at the bottom of each email.

To enroll in PGE's text message alerts, you must have a SMS/text messaging-enabled mobile device. Message and data rates may apply. Message frequency varies and depends on selected notifications. We take scams protection seriously. PGE will always send you Past due or Disconnect notice texts from +1-844-777-0743 and all other text messages will come from 898-PGE. SMS Terms and Conditions

These SMS Texting Terms and Conditions (“SMS Terms and Conditions”) are applicable to individuals who have subscribed and expressly consented to receive text messages from Portland General Electric Company (“PGE”) or its agents (those individuals hereinafter called “Subscriber”). Subscriber has granted PGE express permission to send automated text messages (“PGE SMS Texting”) to the enrolled mobile phone number(s) through their wireless phone carrier unless and until such permission is revoked in accordance with these Terms and Conditions. By accessing and using PGE SMS Texting, Subscriber accepts and agrees to be bound, without limitation or qualification, these SMS Terms and Conditions as well as PGE’s Privacy Policy and Legal Notices. Text messages will vary in frequency. As part of enrollment in a PGE SMS Texting, Subscriber may contact PGE for assistance or to request an additional text message that will include relevant contact information by replying “HELP” to the text message received. Additionally, Subscriber may opt-out of PGE SMS Texting by replying “STOP” from their mobile phone. Subscriber will receive one final confirmation text message from PGE stating that they will no longer receive text messages from that short code. Text messages will be sent using an automatic dialing system to the mobile phone number provided to PGE. PGE offers PGE SMS Texting to provide information or resources on topics including, but not limited to the following: Outage restoration information, payment reminder, payment received, past due alert, disconnect notice, weekly usage, and peak time rebate events. We take the security of our communications with you seriously. To ensure you know notifications are coming from us, text notifications about past due payments and disconnect notices will always come from +1-844-777-0PGE, and all other text notifications will come from 898-PGE. Outage information provided is valid only at the time the text message is sent and may change at a later time. Age restrictions apply to PGE SMS Texting. In order to participate, Subscriber must be 18 years of age or older and own and control the mobile phone number provided to us. Subscribers between the ages of 14 and 18 must have parental consent. Subscribers between 14 and 18 years of age who do not have parental consent, or Subscribers under 14 years of age, must unsubscribe from PGE SMS Texting. Subscriber must immediately notify PGE if their mobile phone number changes. PGE is not liable for any communication or transmission of information via text which occurs as a result of a change to a mobile phone number that is not reported. PGE SMS Texting only functions on certain devices and operating systems. Subscriber acknowledges that future operating system upgrades to their device may or may not be compatible with PGE SMS Texting. Using password-protected mobile devices and enabling encryption, if available, is recommended. Subscribers who have subscribed and expressly consented to receive text messages are not required to agree to the receipt of text messages in order to purchase any product or service from PGE. If Subscriber is dissatisfied with PGE SMS Texting or with these SMS Terms and Conditions, their sole and exclusive remedy is to discontinue enrollment in PGE SMS Texting. Subscriber participates in PGE SMS Texting at their own risk. PGE reserves the right, in its sole discretion, to cancel or suspend any or all of PGE SMS Texting, in whole or in part, for any reason, with or without notice to Subscriber. PGE may revise, modify, or amend these Terms and Conditions at any time. Any such revision, modification, or amendment shall take effect when it is posted to PGE’s website. Subscriber agrees to review these Terms and Conditions periodically to ensure that Subscriber is aware of any changes. Subscribers continued consent to receive text messages will indicate Subscriber’s acceptance of those changes. SUBSCRIBER EXPRESSLY UNDERSTANDS AND AGREES THAT PGE AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, EMPLOYEES, PARTNERS, CONTRACTORS, CONSULTANTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE TO SUBSCRIBER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF PGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE PGE SMS TEXTING, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, STATEMENTS OR CONDUCT OF ANY THIRD PARTY REGARDING PGE SMS TEXTING, OR ANY OTHER MATTER RELATING TO PGE SMS TEXTING. PGE SMS TEXTING IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PGE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. PGE DOES NOT GUARANTEE THE SUCCESSFUL DELIVERY OF TEXT MESSAGES. PGE WILL NOT CORRECT ANY ERRORS RELATED TO AN SUBSCRIBER OF PGE SMS TEXTING. SUBSCRIBER ASSUMES ALL RISKS AS TO THE QUALITY AND PERFORMANCE OF PGE SMS TEXTING, INCLUDING BUT NOT LIMITED TO HEALTH RISKS. SUBSCRIBER ACKNOWLEDGES AND AGREES THAT THEY ARE SOLELY RESPONSIBLE FOR ANY DEATH, PERSONAL INJURY, OR ENVIRONMENTAL DAMAGE THEY CAUSE THEMSELVES, OR OTHERS, BY THEIR USE OF PGE SMS TEXTING. Messages sent via text may not be delivered if the mobile phone number is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of wireless carriers may interfere with message delivery, including the customer's equipment, terrain, and proximity to buildings, foliage, and weather. PGE will not be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of a text message; (b) inaccurate or incomplete content in a text message; or (c) use or reliance on the contents of any text message for any purposes. Messaging and data rates may be charged by mobile service providers in addition to any applicable roaming charges. PGE does not impose a separate fee for sending messages. Content may not be available via all carriers. Carriers are not liable for delayed or undelivered messages. List of Supported Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, and Virgin Mobile. These SMS Terms and Conditions are governed exclusively by the laws of the State of Oregon, without reference to its rules regarding choice of law. Any legal suit, action or proceeding arising out of or related to this Agreement or the matters contemplated hereunder shall be instituted exclusively in the federal courts of the United States or the courts of the State of Oregon in each case located in the city of Portland and County of Multnomah, and each Party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding and waives any objection based on improper venue or forum non conveniens.

A cookie is a small text file stored on your computer by a Web site to give you a unique numeric ID. PGE does not track any personal information through the use of cookies. PGE uses cookies to:

  • Indicate whether you are signed in as a registered user of the website.

  • Enhance your privacy and security while doing business with PGE. If you step away from your computer or don’t sign out, you will be signed out automatically after 10 idle minutes.

  • Ensure your website experience will not be disrupted if a load-balancing server is down or busy.

  • Activate the “Remember me” feature. If you check this box when logging into your account, it stores your email address and preferences on your computer so the information is provided automatically when you log in.

In addition, PGE has hired third parties that use cookies on our site. We have no access to or control over these third-party cookies.

A survey vendor uses these cookies to conduct visitor surveys:

  • A session-level cookie placed on survey respondents’ browsers tracks how many pages a particular visitor has passed over. Session-level cookies are automatically deleted at the end of a session. This technique ensures that a visitor has sufficiently browsed the site in order to adequately answer the survey and prevents anyone from getting a survey more than once in a single session.

  • A persistent cookie tracks whether a particular respondent has seen the PGE website survey, so that person won't be bothered with it again. No personal information is tracked with this persistent cookie, nor are visitors tracked once they have left the PGE website.

At this time, the Website does not recognize automated browser signals regarding tracking mechanisms, such as "do not track" instructions, however, You can generally express your privacy preferences regarding the use of most cookies and similar technologies though your web browser. In most instances, you can configure your browser to reject cookies or to be notified of cookies you receive and choose to accept or not. Note that if you configure your browser to reject cookies, you might not be able to access important functions or areas of the website or enjoy certain conveniences of this website.

Another third-party vendor uses cookies for the following functions in our Investor Relations section:

  • The session cookie determines the last visit date, which changes the content on the “What’s New” page.

  • The identity cookie represents a user who has entered personal information and has clicked the “remember me” option. The cookie contains the user’s first name, last name and investor type. This cookie improves server performance by minimizing database look ups for pages that display “Welcome John Smith.” These cookies are tied to personally identifiable information.

  • The recipient cookie is a “logged in” cookie and allows the user to change their contact information and email alerts. The only way to create this cookie is to click on an email confirmation link that is sent to verify the authenticity of the person requesting email alerts.

  • The briefcase cookie allows the user to add documents to his or her briefcase for later downloading.

  • The opt-out cookie allows users to opt out of using cookies to store information.

PGE has agreements with other local utility companies to share customer information for credit purposes only. We have established security procedures to ensure that information is being shared only with authorized utility representatives.

Occasionally, we may hire third parties to act on our behalf for activities such as market research surveys, billing, technical support, contest entry processing and to provide energy management services. These parties will not be permitted to use personally identifiable information except for the purpose of providing their specific services, and they are not permitted to disclose, transfer or sell personally identifiable information.

At the direction of the Oregon Public Utility Commission, PGE shares selected customer information with Energy Trust of Oregon. This information is used for designing, evaluating and improving Energy Trust services for energy efficiency and renewable energy systems and for marketing purposes. Energy Trust is obligated under OPUC regulations to protect PGE customer information, including name, address and energy-use history, and keep it confidential. Learn more at PortlandGeneral.com/DataShare or PortlandGeneral.com/DataShareBusiness.

Other than the ways mentioned above, we will not release personally identifiable information to third parties without permission from the customer, unless we are required to do so by law or we in good faith believe such action is necessary to (1) comply with the law or legal process, (2) protect and defend our rights or property, (3) protect against misuse or unauthorized use of our Web site or (4) protect the personal safety or property of our customers or the public.

We understand that online security is very important to our customers. Our website uses a variety of protection products including, but not limited to firewalls, digital certificates, authentication procedures, intrusion detection and Secure Socket Layer (SSL) encryption technology. We store the personal information you provide on computer systems with limited access that are located in controlled facilities.

As an added security measure, we encourage you to sign out of the interactive portion of our website when you have finished your session. You will automatically be logged off an interactive session after 10 minutes of inactivity.

This website contains links to other websites. PGE is not responsible for the privacy practices or content of these other websites. We encourage you to be aware when you leave our website and to read the privacy statements of other websites that collect personally identifiable information. This privacy statement applies solely to information collected by PGE.

We welcome your questions and comments on this policy. Email PGE Customer Service or call 800-542-8818. The address for PGE headquarters is 121 SW Salmon St., Portland, OR 97204.

The privacy policy was effective as of Jan. 10, 2003, and last updated Dec. 14, 2015. Due to the rapidly evolving technologies on the Internet, this policy may be updated. All revisions will be posted to this site. If, in the unlikely event we are going to use users’ personally identifiable information in a manner substantially different from that stated at the time of collection, we will notify users by posting a notice on our website for 30 days before the new use takes effect.