PGE restores service to 96% of customers impacted by winter weather; continues repair work for remaining outages

PORTLAND, Ore. (Jan. 18, 2024) — Restoration efforts continue today as strong winds and freezing rain add to the existing wintry mix. Nearly 1,700 personnel, including crews and support staff, and mutual assistance crews from across the state and California, Idaho and Washington, are working to repair downed lines and transmission equipment and restore power to the remaining 5,800 customers without service.

PGE has been working to give these customers up-to-date information by phone, email and text messages. PGE is also communicating updates to customers when challenging conditions in the field, such as downed trees and icy roads, delay crews’ ability to assess damage and provide an estimated restoration time, or when restoration times are pushed beyond the original estimate due to the extent of damage.

The latest weather front caused minor damage to PGE’s system last night. Strong winds and areas of freezing rain in the forecast for today may cause new outages and extend restoration. Customers should report any new outage via the PGE mobile app or online at portlandgeneral.com/outages . The latest information on outages, restoration efforts and community resources can be found at portlandgeneral.com/winter-storm-info .

Since the storm began January 13, PGE has restored power to approximately 160,000 customers as of this morning.

Stay safe in a storm

• Report any downed line immediately to PGE by calling 503-464-7777 or 800-544-1795.

• Contact 2-1-1 for warming shelter information or additional assistance that may be needed during this winter weather event.

• Do not operate kerosene heaters or generators indoors. Without proper ventilation, these items can generate harmful gases and deadly carbon monoxide.

• More safety tips are at https://portlandgeneral.com/safety .

Connect with PGE

For customers whose power is out, please contact PGE if you haven’t already. PGE offers several ways to report an outage or get an update:

• Text updates: Log into your PGE account to make sure PGE has your contact information so we can update you with outage information via text message.

• Online: Go to portlandgeneral.com/outage to view PGE’s outage map.

• App: Download the PGE app at the Google Play Store or Apple App Store . Links also available at portlandgeneral.com/app.