PGE restores service to 96% of customers impacted by winter weather; continues repair work for remaining outages

Jan. 18, 2024

PORTLAND, Ore. (Jan. 18, 2024) — Restoration efforts continue today as strong winds and freezing rain add to the existing wintry mix. Nearly 1,700 personnel, including crews and support staff, and mutual assistance crews from across the state and California, Idaho and Washington, are working to repair downed lines and transmission equipment and restore power to the remaining 5,800 customers without service.

PGE has been working to give these customers up-to-date information by phone, email and text messages. PGE is also communicating updates to customers when challenging conditions in the field, such as downed trees and icy roads, delay crews’ ability to assess damage and provide an estimated restoration time, or when restoration times are pushed beyond the original estimate due to the extent of damage.

The latest weather front caused minor damage to PGE’s system last night. Strong winds and areas of freezing rain in the forecast for today may cause new outages and extend restoration. Customers should report any new outage via the PGE mobile app or online at portlandgeneral.com/outages PGE. The latest information on outages, restoration efforts and community resources can be found at portlandgeneral.com/winter-storm-info PGE.

Since the storm began January 13, PGE has restored power to approximately 160,000 customers as of this morning.

Stay safe in a storm

  • Report any downed line immediately to PGE by calling 503-464-7777 or 800-544-1795.

  • Contact 2-1-1 for warming shelter information or additional assistance that may be needed during this winter weather event.

  • Do not operate kerosene heaters or generators indoors. Without proper ventilation, these items can generate harmful gases and deadly carbon monoxide.

  • More safety tips are at https://portlandgeneral.com/safety PGE.

Connect with PGE

For customers whose power is out, please contact PGE if you haven’t already. PGE offers several ways to report an outage or get an update:

About Portland General Electric Company
Portland General Electric (NYSE: POR) is a fully integrated energy company that generates, transmits and distributes electricity to over 900,000 customers in 51 cities across the state of Oregon. For more than 130 years, Portland General Electric (PGE) has powered the advancement of society, delivering safe, affordable, reliable and increasingly clean energy. To deliver on its strategy and meet state targets, PGE and its approximately 3,000 employees committed to partnering with stakeholders to achieve at least an 80% reduction in greenhouse gas emissions from power served to customers by 2030 and 100% reduction by 2040. PGE customers set the standard for prioritizing clean energy with the No. 1 voluntary renewable energy program in the country. Additionally, for the fifth year in a row, PGE was recognized by the Bloomberg Gender-Equality Index which highlights companies committed to creating a more equal and inclusive workplace. As a reflection of the company's commitment to the community it serves, in 2022, PGE employees, retirees and the PGE Foundation donated nearly $5.5 million and volunteered more than 18,000 hours with more than 400 nonprofits across Oregon. For more information visit PortlandGeneral.com/news.

For media inquiries contact:

PGE Communications Team

503-464-2067

pgecommunications@pgn.com

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