PGE Medical Battery
121 SW Salmon Street
Portland, OR 97209
PGE Medical Battery Support
Because preparing for power outages is always a good idea.
While we do everything we can to prevent them, sometimes power outages happen. In the winter, storms are often the cause. And in the summer wildfire season, when extreme weather conditions warrant, we may proactively turn off power in what’s called a Public Safety Power Shutoff (PSPS).
Select qualified customers are eligible to receive a no-cost battery
For our Medical Certificate customers, we realize an outage of any length can be serious. To help prepare, PGE is providing Medical Certificate customers who are income-qualified and live in a high fire-risk area with a no-cost portable, backup battery device.
If you qualify, we'll contact you!
To be qualified to receive a no-cost portable battery customers must:
Live in a high-risk fire area (check here
if you are unsure); andBe enrolled in PGE's medical certificate program (learn more here
); andBe enrolled in PGE's income-qualified bill discount program (learn more here
).
Once you've completed the steps for qualification PGE will reach out and send you a registration form to complete. When we’ve received your signed and completed form you’ll receive your portable backup battery power station. It will be yours to keep and use to power your medical equipment if and when a power outage occurs.
The device doesn’t require much maintenance, but there are a few important steps to make sure it’s ready when you need it. Since it will belong to you, you’ll be responsible for making sure those steps are followed and that it’s properly stored and maintained.
Full breakdown of the process
Learn more about the Goal Zero Yeti 1500X Portable Power Station
Step 1: Register and indicate you’ve read the liability waiver
You can do this by:
Fill out the form online and check the box indicating you've read and understand the liability waiver, or
Download and sign the form, then email it to medicalbattery@pgn.com or postal mail it to:
You’ll be asked to provide your name, address, phone number and email so that we may deliver your battery, as well as read and agree to a liability waiver.
Step 2: Your new backup battery gets delivered.
Once you sign up for the program it will be delivered to the address you provide.
Please note: Because these devices contain a large battery, they’re heavy — around 50 pounds. So if you need help getting it into your home and setting it up near your medical equipment, please indicate this on your enrollment and we will have our partners assist you.
Step 3: Familiarize yourself with your new device.
To get the most from your new power station, make sure to read through the user manual and learn how to charge it, keep it charged and set it up for use with your medical equipment.
In the meantime, check out this helpful video on setting up your device when it arrives.
Step 4: Create a comprehensive outage plan.
A battery backup power station isn’t intended to keep your medical equipment running for long periods of time. Instead, it should be used to temporarily power critical devices during the hours spent finding a more long-term power source during an outage. That’s why it’s important to have a plan that includes steps to remain safe in case an outage lasts longer than anticipated. Once you have a plan in place, make sure you’re familiar with it and review it on a regular basis, so you’re always ready to act when necessary.
Frequently Asked Questions (FAQs)
Am I in a high fire-risk area?
You can see if you’re located in a high fire-risk area by visiting our PSPS Planning Map.
Am I enrolled in the Medical Certificate Program?
Find out if you are enrolled and learn more about the Medical Certificate Program here.
What are the income qualifications?
PGE uses our Income Qualified Bill Discount program to qualify customers for this offer. Enrolling will not only qualify you to receive a no-cost battery but will also provide ongoing, monthly discounts on your electricity bill.
What do I owe PGE?
If you’ve been pre-identified as a Medical Certificate Customer who’s currently living in a PSPS high fire-risk area and is income qualified, you’re eligible for a portable backup battery device at no cost to you. You’ll receive it once you complete the required sign-up process.
Will PGE make money from my purchase?
No, PGE does not financially profit from this offer.
What does this backup battery do?
This battery can provide you with power during an outage. You can plug in most devices to the front of the unit. The amount of time it can power a medical device will vary, it depends on the type of device and the power required to run it. You can learn more about how long this battery can power different types of devices here.
How long will the battery run my medical device?
The Goal Zero Yeti 1500X stores 1500 Watt Hours of power. This means it should run a 100W light for 15 hours (1500/100 = 15). You will want to check the wattage of your device to estimate how long it will remain powered by the Goal Zero Yeti 1500X. Learn more about what Yeti batteries can power by watching this short video.
You can also check this reference guide for estimated run times.
Does PGE own my backup battery device?
No, you’ll be the sole owner of the device once it’s delivered to you.
I know someone else who meets the program criteria, but they were not pre-identified, can they sign up?
A customer who was not pre-identified for this program who believes they are eligible can email medicalbattery@pgn.com for more information.
Who can I contact with questions?
You can email medicalbattery@pgn.com with any questions about receiving your device, or you can contact Goal Zero at support@goalzero.com or call 1-888-794-6250 Mon. – Fri. 8 a.m. – 4 p.m. PST with questions about the device itself.
How many devices do I qualify for? Can I get more than one portable battery?
Unfortunately, this offer only provides one device per eligible account.
Where can I find Device FAQs, including how to set it up, charge it and maintain it?
For complete Device FAQs, including how to set it up, charge it and maintain it, review the user manual or the Goal Zero FAQ website.
Still have questions about your new device? Contact Goal Zero at support@goalzero.com or call 1-888-794-6250 Mon. – Fri. 8 a.m. – 4 p.m. PST with questions about the device itself.
What backup battery is available?
We are offering the Goal Zero Yeti 1500X Portable Power Station. Alternative devices are not available.
How do I recharge my backup battery?
You can charge it using a standard AC wall outlet, a car charging port or solar panels. Be sure to review the User Manual for details on how to correctly set up and charge your device. If you have questions, call the Goal Zero support team at support@goalzero.com or call 1-888-794-6250 Mon. – Fri. 8 a.m. – 4 p.m. PST.
How do I dispose of my battery backup device at the end of its useful life?
Please do not dispose of your device in the trash. Batteries contain materials that should not go in typical household garbage. Visit oregonmetro.gov to find Portland-area resources where you can properly dispose of your device.
How does the warranty work?
The warranty for Goal Zero products is 2 years. Please refer to the Limited Warranty for complete details regarding your product's specific warranty.
If you would like to extend your warranty beyond the included 2 years, Goal Zero offers an extended warranty that can be purchased separately.
Additional Resources
Goal Zero Resources
Customer support number: 1-888-794-6250 Mon. – Fri. 8 a.m. – 4 p.m. PST
Customer support email: support@goalzero.com
Additional Support Resources
Oregon Department of Human Services
Dial 211
Wildfire Resources 1-833-669-0554
Safe + Strong Helpline 1-800-923-HELP
For people living with disabilities, it's important to create an emergency plan for specific needs. Visit these websites to learn about making a plan, putting together a kit, communication, equipment and more:
Emergency Alerts
Sign up for emergency alerts in your area.
Make sure your cell phone has Wireless Emergency Alerts turned on. 
Get the FEMA mobile app for severe weather alerts and disaster resources.
Operating your Battery Safely
Observe all Input/Output connectors ratings: To avoid fire or electrical shock hazard, observe all ratings on unit, and products you intend to use; check manuals for more information.
Use in a ventilated area: Ensure proper ventilation while in use and do not obstruct fan openings on unit. Inadequate ventilation may cause damage to the unit. Do not stack anything on top of the unit in storage or in use.
Power supplies will get hot when in use: Keep your Yeti Power supply in a dry, well ventilated area when in use. Do not keep the power supply under the lid when in use.
DO NOT operate in wet conditions: In order to avoid short circuits or electric shock do not allow unit to get wet. Let unit dry completely before using.
Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture on a regular basis.
Shock or Fire Hazard: This Yeti generates the same potentially lethal AC power as a normal household wall outlet. Please use it carefully just like using a normal AC outlet on the wall.
DO NOT insert foreign objects into outputs or ventilation holes.
DO NOT tamper with or attempt to replace your battery. For information about a replacement battery contact the Goal Zero solutions center.
Any manipulation to the unit or its components will void all warranties.
CUSTOMER SERVICE
7am-7pm, Monday – Friday