Residential Customers

To begin service in your name we require one piece of identification. While Social Security Number (SSN) is most used, several other forms such as:

• Driver’s license/State ID

• Matricula Consular

• Passport

• Visa

• US Military ID

• Citizenship and Immigration Services Permanent Resident Card

• Tribal ID for Oregon tribes

• Current work or school ID are accepted

We’ll also need your birthdate, the address of the property where you are needing service and the date that you accepted financial responsibility of that location.

Please note, if you have previously been registered with our online services, your email address and password will be helpful to have available.

We would suggest removing the service from your name first at https://portlandgeneral.com/secure/service/stop. This will require you to be registered for online services. Then the individual taking over responsibility will need to either request service online at portlandgeneral.com or call us at 800-542-8818 7am to 7pm M-F.

Generally, we do not allow others to start service for someone else but there are some exceptions including: Conservatorship, Estate, Guardianship, Power of Attorney and Trusts. If you have one of these exceptions, please call us at 800-542-8818 7am – 7pm M-F and we will be happy to help.

Please have the appropriate documentation available when you call. If legal documentation of the above is not available, please have the individual taking over responsibility either request service online Portlandgeneral.com or call us at 800-542-8818 7am to 7pm M-F.

Yes, we understand different circumstances can cause you to have different dates for starting and stopping services. We are happy to accommodate in most of these cases.

We are unable to process this request online. To ensure power is restored safely, give us a call at 800-542-8818 7am to 7pm M-F to process your request. Please note, if you are aware service has been off for 6 or more months and/or repairs or upgrades have been made to the electrical equipment at the home, a passed city or county inspection will also be required before we can restore service. See contact information for scheduling inspections below.

Yes. As an existing customer we would be happy to start service at another address. We will need the address of the property and the date that you accepted responsibility.

Please note if you have previously been registered with our online services, your email address and password will be helpful to have available.

Congratulations! Whether you are an existing customer or starting service with us for the first time we are happy to help you online or over the phone at 800-542-8818 M-F 7am – 7pm. Please note in some circumstances the new address may be pending in our billing system and a call will be required.