New program is first of its kind for large, investor-owned utilities in Oregon
Portland, Ore. (April 18, 2022) — Starting today, PGE is offering income-qualified customers a new program that provides a 15-25% discount on their energy use. The first of its kind for large, investor-owned utilities in Oregon, PGE developed this program in partnership with community stakeholders. The program is designed to result in a meaningful reduction in energy bills for income-qualified customers, alleviating hardship and providing easier, more affordable access to reliable power.
Ease of enrollment is central to the program’s design, and eligible customers can sign up online at portlandgeneral.com/iqbd or by calling PGE’s Customer Service (503-228-6322), where teams are ready to assist in more than 200 languages. To enroll, customers need to provide identifying information as well as their household size and income. Customers with an annual gross household income at or below 60% of Oregon's median family income are eligible for participation in the discount program.
Creation of this program was made possible by the passage of House Bill 2475 in 2021, legislation which PGE supported. Within the first year, PGE expects about 40,000 customers to participate, expanding to 120,000 within five years.