Portland General Electric Reduced Power Outages by Nearly 25%

PGE improved its System Average Interruption Frequency Index (SAIFI) score by nearly 25%, reducing the average number of outages experienced by customers from 0.79 outages per customer in 2024 to 0.61 outages per customer in 2025. 

Based on those results, PGE ranks among the top 25% of U.S. electric utilities for fewest customer outages, according to the 2026 IEEE Reliability Benchmark Survey , meaning PGE customers experience fewer interruptions than customers served by roughly three-quarters of utilities included in the survey. 

How Reliable Is PGE's Electric System? 

One of the most common ways utilities measure reliability is through a metric called SAIFI, which tracks how often customers experience a power outage in a year. In 2025, PGE's SAIFI score improved by nearly 25%, reflecting a significant reduction in the frequency of customer outages. 

PGE also improved its System Average Interruption Duration Index (SAIDI) score by 23%. SAIDI measures the total amount of time an average customer is without power during a year. 

Together, these improvements indicate that customers are experiencing both fewer outages and less total outage time.  

What's Driving PGE's Reliability Improvements? 

PGE's reliability improvements are the result of sustained investments to strengthen and modernize the electric grid. Across its service area, PGE has upgraded equipment, replaced aging infrastructure, enhanced system monitoring capabilities and deployed new technologies that help reduce outages and restore power more quickly when interruptions occur. 

How Does PGE Compare to Other Utilities? 

The IEEE Reliability Benchmark Survey is one of the electric industry's most widely used reliability comparisons. The survey evaluates utility performance using standardized reliability metrics and excludes major weather events, allowing for a consistent comparison of day-to-day system performance. 

According to the 2025 benchmark results, PGE's reliability performance places the company in the top quartile of participating U.S. utilities when measured by outage frequency. 

Key Facts About PGE Reliability in 2025 

• Portland General Electric reduced customer outages by nearly 25%. 

• PGE's SAIFI score improved from 0.79 to 0.61 outages per customer. 

• PGE ranks in the top 25% of U.S. utilities for fewest outages. 

• PGE's SAIDI score improved by 23%. 

• Customers are experiencing both fewer outages and less outage time.

About Portland General Electric Company

Portland General Electric (NYSE: POR) is an integrated energy company that generates, transmits and distributes electricity to nearly 960,000 customers serving an area of approximately 2 million Oregonians. Since 1889, Portland General Electric (PGE) has been powering economies, delivering safe, affordable and reliable electricity while working to transform energy systems to meet evolving customer needs. PGE continues to make progress toward emissions reduction targets, and customers have set the standard for prioritizing clean energy with the No. 1 voluntary renewable energy program in the country. PGE is ranked a top ten utility in the 2025 Forrester U.S. Customer Experience Index. In 2025, PGE employees and retirees volunteered over 18,300 hours to more than 400 nonprofit organizations. Through the PGE Foundation, along with corporate contributions and the employee matching gift program, more than $5 million was directed to charitable organizations supporting economic growth and community resilience across our service area. For information: portlandgeneral.com/news