PGE crews continue to assess damage and restore power outages caused by extreme winter conditions

Jan. 13, 2024

Portland, Ore. (January 13, 2024) — PGE is working to restore power as quickly and safely as conditions allow. Nearly 400 PGE and contract field personnel are currently working to assess damage and restore service. PGE knows weather events and the resulting outages are impactful to customers. We are grateful to them for their patience and understanding during these difficult conditions. The winter storm brought subfreezing temperatures, high winds and a mix of freezing precipitation. Many of the outages are due to vegetation interference such as limbs on lines or trees falling into power lines. Crew response may be impacted by snow, high winds, road conditions or fallen trees.

Winter Weather Safety

For customers who are without power, we know it’s hard, especially in the cold. We encourage you to:

  • Contact 2-1-1 for warming shelter information or additional assistance that may be needed during this winter weather event.

  • If it is safe to do so, consider staying with a friend or family member who has power.

  • Exercise caution when using candles as an alternative light source.

  • Do not operate kerosene heaters or generators indoors. Without proper ventilation, these items can generate harmful gases and deadly carbon monoxide.

  • Lock in home heat by tacking blankets over windows and doorways to keep the cold out and putting rolled towels at the bottom of doors to keep drafts out.

Always assume that any downed power line is live and extremely dangerous. Do not touch a downed power line wire with your body or any object and stay away from it. Report any downed line immediately to PGE by calling 503-464-7777 or 800-544-1795.

Generator Safety

  • Prior to operation, thoroughly read the manufacturer’s instructions to safely operate the generator.  

  • Always operate a portable generator outside.

    • Because it is fueled with gasoline, place it in a well-ventilated area away from doors, windows, and the garage.

  • Never plug a generator into a wall outlet.

    • Doing so may produce dangerous backfeed of electricity into utility lines.

    • Plug appliances and other electrical equipment directly into the portable generator using an indoor/outdoor, three-prong, grounded extension cord.

  • Use only an outdoor-rated, grounded extension cord — one with a GFCI (ground-fault circuit interrupter) is best; always follow manufacturer’s instructions for grounding the generator.  

Connect with PGE

For customers whose power is out, please contact PGE if you haven’t already. PGE offers several ways to report an outage or get an update:

About Portland General Electric Company
Portland General Electric (NYSE: POR) is a fully integrated energy company that generates, transmits and distributes electricity to over 900,000 customers in 51 cities across the state of Oregon. For more than 130 years, Portland General Electric (PGE) has powered the advancement of society, delivering safe, affordable, reliable and increasingly clean energy. To deliver on its strategy and meet state targets, PGE and its approximately 3,000 employees committed to partnering with stakeholders to achieve at least an 80% reduction in greenhouse gas emissions from power served to customers by 2030 and 100% reduction by 2040. PGE customers set the standard for prioritizing clean energy with the No. 1 voluntary renewable energy program in the country. Additionally, for the fifth year in a row, PGE was recognized by the Bloomberg Gender-Equality Index which highlights companies committed to creating a more equal and inclusive workplace. As a reflection of the company's commitment to the community it serves, in 2022, PGE employees, retirees and the PGE Foundation donated nearly $5.5 million and volunteered more than 18,000 hours with more than 400 nonprofits across Oregon. For more information visit

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