Portland, Ore. (Dec. 23, 2022) — Today, over 400 crew members are working to restore power from the winter weather that has occurred over the past two days. At peak so far, approximately 14,000 PGE customers were affected by outages on Thursday, with ~7,000 customers currently without power as of 10:30am. We know it’s difficult to be without power, especially when it’s cold, and we thank our customers for their patience as our crews work as quickly as safety allows to restore everyone’s power in these shifting conditions. We encourage our customers who are without power to:
Use caution with alternative light and heating sources to avoid unintentional fire from candles, harmful fumes from kerosene heaters used indoors without proper ventilation or deadly carbon monoxide from use of charcoal briquettes indoors.
Lock in home heat by tacking blankets over windows and doorways to keep the cold out and putting rolled towels at the bottom of doors to keep drafts out.
Save body heat by wearing loose layers of clothing to trap body heat; wearing a hat, even when sleeping; moving periodically to generate body heat and using blankets and a hot water bottle if feasible.
If you can safely do so, consider staying with a friend or family member who has power.
If you’re concerned for yourself, a family member or neighbor, consider calling 211 or visiting 211.org for help finding another location with power.
If you need emergency shelter or have other needs related to cold weather, please call 911.
People should always assume that any downed line is live and extremely dangerous and should stay far back. Never touch a downed wire with your body or any object. Report any downed line immediately to PGE by calling 503-464-7777 or 800-544-1795.
PGE offers several ways to get updates or report an outage:
Text updates: Log into your PGE account or call PGE’s Customer Service team at 503-228-6322 or 800-542-8818 to make sure PGE has your contact information so we can update you with outage information via text message (outage texts are currently available for residential and small business customers with fewer than six accounts).
Online: Go to portlandgeneral.com/outage to view PGE’s outage map.
App: Download the PGE app at the Google Play Store or Apple App Store . Links also available at portlandgeneral.com/app.
Phone: Call 503-464-7777 or 800-544-1795 to report a power outage or downed line through our automated system. Customers can also request a call back when power is restored.
For more information contact:
PGE Communications Team