Nerding out on energy: A customer’s dashboard story

Tracking energy use made simple

For many PGE customers, the customer dashboard is a handy place to pay bills or check balances. For Amanda L., it’s something more. “I like to nerd out on it,” she says.

Amanda isn’t alone. Thousands of customers use the dashboard to better understand their energy use, uncover savings and make smarter choices at home. But Amanda’s story shows how diving into the details can actually feel engaging — and even a little exciting.

Discovering the fun in energy data

Amanda first realized the dashboard could be more than a utility portal when she started exploring her household’s use. “I was trying to calculate my home’s energy use intensity,” she recalls. That exercise pulled her into the dashboard's charts and comparisons, giving her a new way to look at energy. Instead of just waiting for a bill to arrive, she could spot patterns, track changes and test ideas — like how much energy her family really used to charge their electric vehicle, compared to cooling the house during a hot summer.

Data-driven decision: Switching to a heat pump

One of the most meaningful uses of the dashboard came when Amanda’s household made a big change: switching from gas heating to electric with a heat pump. With the dashboard, she can easily see how her home's energy use has shifted since the upgrade.

For Amanda, it’s less about a one-time snapshot and more about the ongoing ability to measure the impact of a major decision. The dashboard turns what could feel like a leap of faith into a chance to see results in real time.

Amanda L. and her husband Ian L., a broadcast director.

The power of detail

The dashboard’s ability to provide detailed data is a big draw for Amanda. “I would love to have some way of doing a little more granular monitoring on my end,” she says. “I’d be curious to see how much we're actually using when we charge our EV and how does that compare to space cooling costs, especially during the hot summer months.”

Her feedback underscores how the dashboard sparks curiosity and makes customers want to keep digging deeper.

Making energy use engaging

For Amanda, exploring the dashboard feels less like a chore and more like discovery. By comparing usage patterns and looking for trends, she finds new ways to think about energy in daily life.

With tools like:

• Home Energy Analysis that offers tailored tips

• Bill forecasts that estimate what’s coming

• Usage alerts to stay on track

...the dashboard makes it easy to interact with energy use in ways that feel practical and — even for self-described “data nerds” — a little fun.

Looking ahead

Amanda hopes PGE will continue to expand what’s possible: “The more detail, the more useful it becomes.”

Her feedback reflects a growing theme among customers: They’re not just tracking their bills, they’re actively curious about their energy use and eager to make choices that support both their wallets and the environment.

Try it yourself

The PGE customer dashboard is an opportunity to track use, support sustainability and maybe even geek out a little along the way.

Log in today (or sign up for an online account) to see what insights you’ll uncover.