Power Out?

To report an outage or get updates, download our mobile app, report online or call:

Power out? Take these steps

We want to help you to protect your electrical equipment, prevent possible power-surge damage and avoid overloading the system when power is restored. 

  • For major appliances, turn off the breaker at the breaker box. 

  • For other electrical equipment, either unplug it or turn off its breaker. 

  • If you have a backup generator, please review our tips for using generators safely. Your well-being – and the lives of our crews –  depend on it.

  • Turn on one outside light and one inside light so you and PGE crews will know when service is restored. 

  • If your neighbor’s power comes back on but yours does not, call PGE again. 

  • If your lights are very dim or bright once power is restored, turn off the power at the breaker or fuse box to help protect your equipment, and call PGE.  

Also keep in mind 

  • Prevent carbon monoxide poisoning! Never use grills, portable generators or other gasoline-, propane- or charcoal-burning devices inside your home, garage or carport. And if you use your car to recharge your phone, don’t keep the car running in the garage.  

  • Know how to operate the manual release lever on your automatic garage door. 

  • Check on elderly or impaired neighbors or relatives, if possible, to see if they need help.

Know your storm safety

Call PGE immediately at  503-464-7777in Portland, or  800-544-1795 to report any downed utility line. 

  • If you see a downed or sagging line, stay away!

  • A downed line doesn’t have to spark to be dangerous

  • Don’t touch anything near a downed power line

  • If a person or animal is in contact with electricity, stay back

  • If a line falls on your car, stay in your vehicle

  • Never use gasoline, propane or charcoal burning devices in your home

When a major storm or event hits, we work as quickly as safety allows to get your power back on.

Use medical life-support equipment? Have a plan in place and consider a backup generator in case of an extended power outage.

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