Power out? Take these steps

When you rely on something as much as electricity, it can be unnerving when your power goes out. So, what should you do?

Here’s what to do when the lights go out

  • If your entire home is without power or if other homes around you are without power, it’s time to call PGE to report the outage, either by phone, online or the PGE app. You can also request to get updates and with our outage map, see which areas are being impacted by an outage.

  • Check surge protectors and all the GFCI outlets in your home to make sure they are working properly.

  • Be sure to check your circuit breakers and reset any that may have tripped.

Important safety tip: If you go outside to see if your neighbor’s power is out be sure to stay away from downed or sagging power lines

Report an outage and get updates

To report an outage or get updates, download our mobile app, report online or call:

What additional steps should you take?

Here’s how you can protect our electrical equipment, prevent possible power-surge damage and avoid overloading the system when power is restored.

  • Turn off the breaker at the breaker box or unplug major appliances and other electrical equipment.

  • If you have a backup generator and plan to use it, please review our tips for using generators safely.

  • Turn on one outside and one inside light so you and PGE crews will know when service is restored.

  • Call PGE if your neighbor’s power comes back on but yours does not.

  • Call PGE and turn off the breaker if your lights are very dim or very bright once your power is restored.

Important reminders

  • Carbon monoxide poisoning risks are real. Never use a charcoal grill or portable gas-powered generator inside your home, garage or carport.

  • Know how to operate the manual release lever on your automatic garage door YouTube.

  • Check on elderly or impaired neighbors, if possible, to see if they need help.

When a major storm or event hits, we work as quickly as safety allows to get your power back on.

Use medical life-support equipment? Have a plan in place and consider a backup generator in case of an extended power outage.

Get outage updates on social

Follow us on Facebook PGE or Twitter PGE for the latest on major outages.