Bill Payment Assistance

Bill-payment assistance programs

We understand that sometimes it can be difficult to pay your energy bills. Help may be available through a variety of resources. If your income has been impacted recently, you can still qualify, the requirements are based only on your last 30 days of income. Additional funds are available due to COVID-19, however it’s important to apply before these new funds run out.

Three local programs offer bill-payment assistance to qualified customers who meet the income guidelines below.

Below are the 2020 income guidelines for LIHEAP (Low Income Home Energy Assistance Program), OEAP (Oregon Energy Assistance Program) and the Energy Assistance Coronavirus Relief Fund.

Low-Income Home Energy Assistance Program

LIHEAP is a federally funded program that helps eligible families and individuals pay their energy bills in winter. The program opens to the general public in December, but special outreach is provided in October and November to seniors, the disabled and households with children under age six.

Oregon Energy Assistance Program

OEAP is a year-round assistance program funded by a state-mandated charge added to all PGE customers’ bills.

Income guidelines (Multnomah, Washington, Clackamas and Yamhill counties)

LIHEAP/OEAP and Energy Assistance Coronavirus Relief Fund

Size of family unit1
LIHEAP/OEAP monthly income last 30 days*$2,317.15
New COVID-19 funding last 30 days income$4,300
Size of family unit2
LIHEAP/OEAP monthly income last 30 days*$3,030.10
New COVID-19 funding last 30 days income$4,920
Size of family unit3
LIHEAP/OEAP monthly income last 30 days*$3,743.05
New COVID-19 funding last 30 days income$5,530
Size of family unit4
LIHEAP/OEAP monthly income last 30 days*$4,456.00
New COVID-19 funding last 30 days income$6,145
Size of family unit5
LIHEAP/OEAP monthly income last 30 days*$5,169.00
New COVID-19 funding last 30 days income$6,635
Size of family unit6
LIHEAP/OEAP monthly income last 30 days*$5,882.00
New COVID-19 funding last 30 days income$7,125
Size of family unit7
LIHEAP/OEAP monthly income last 30 days*$6,015.67
New COVID-19 funding last 30 days income$7,620
Size of family unit8
LIHEAP/OEAP monthly income last 30 days*$6,149.30
New COVID-19 funding last 30 days income$8,110
Size of family unit9
LIHEAP/OEAP monthly income last 30 days*$6,283.00
New COVID-19 funding last 30 days income$8,600
Size of family unit10
LIHEAP/OEAP monthly income last 30 days*$6,416.65
New COVID-19 funding last 30 days income$9,095
Size of family unit11
LIHEAP/OEAP monthly income last 30 days*$6,550.35
New COVID-19 funding last 30 days income$9,585
Size of family unit12
LIHEAP/OEAP monthly income last 30 days*$6,684.00
New COVID-19 funding last 30 days income$10,075
Size of family unitEach additional member
LIHEAP/OEAP monthly income last 30 days*$133.65
New COVID-19 funding last 30 days income$495

*Income means all household income before any deductions

Income guidelines (Marion/Polk counties)

LIHEAP/OEAP and Energy Assistance Coronavirus Relief Fund

Size of family unit1
LIHEAP/OEAP monthly income last 30 days*$2,317.15
New COVID-19 funding last 30 days income$3,300
Size of family unit2
LIHEAP/OEAP monthly income last 30 days*$3,030.10
New COVID-19 funding last 30 days income$3,770
Size of family unit3
LIHEAP/OEAP monthly income last 30 days*$3,743.05
New COVID-19 funding last 30 days income$4,240
Size of family unit4
LIHEAP/OEAP monthly income last 30 days*$4,456.00
New COVID-19 funding last 30 days income$4,710
Size of family unit5
LIHEAP/OEAP monthly income last 30 days*$5,169.00
New COVID-19 funding last 30 days income$5,090
Size of family unit6
LIHEAP/OEAP monthly income last 30 days*$5,882.00
New COVID-19 funding last 30 days income$5,465
Size of family unit7
LIHEAP/OEAP monthly income last 30 days*$6,015.67
New COVID-19 funding last 30 days income$5,845
Size of family unit8
LIHEAP/OEAP monthly income last 30 days*$6,149.30
New COVID-19 funding last 30 days income$6,220
Size of family unit9
LIHEAP/OEAP monthly income last 30 days*$6,283.00
New COVID-19 funding last 30 days income$6,595
Size of family unit10
LIHEAP/OEAP monthly income last 30 days*$6,416.65
New COVID-19 funding last 30 days income$6,975
Size of family unit11
LIHEAP/OEAP monthly income last 30 days*$6,550.35
New COVID-19 funding last 30 days income$7,350
Size of family unit12
LIHEAP/OEAP monthly income last 30 days*$6,684.00
New COVID-19 funding last 30 days income$7,725
Size of family unitEach additional member
LIHEAP/OEAP monthly income last 30 days*$133.65
New COVID-19 funding last 30 days income$380

*Income means all household income before any deductions

Oregon Energy Fund income guidelines www.oregonenergyfund.org are slightly higher than those listed above.


Funding is limited

Even if your income falls within the required limits, there is no guarantee that you will receive assistance.

You do not need to apply for help from a specific program; the agency you contact will determine which program, if any, you may qualify for.


Oregon Energy Fund

Oregon Energy Fund oregonenergyfund is a private, 501(c)(3) nonprofit that helps customers struggling to pay their winter utility bills. It’s funded by donations from partnerships with PGE and other utility companies, as well as from private individuals. One-time grants are distributed through community nonprofit organizations.

Where to apply for LIHEAP/OEAP assistance

The following organizations distribute the funding from sources listed above. Please call the agency in the county where you live.

For additional agencies and resources, contact 211info by phone at 211; text your zip code to 898211; or visit 211info.org PGE to download their free app.

Clackamas County Social Services 503-650-5640

St. Vincent de Paul 503-235-8431

Mid-Willamette Valley Community Action 503-588-9016

The Salvation Army 503-585-6688 x4873

El Programa Hispano 503-489-6842

Human Solutions, Rockwood/East Multnomah County offices 503-405-7877

IRCO − Asian Family Center 503-235-4932

Latino Network 503-208-2174

Native American Youth and Family Center 503-972-2463

Self Enhancement Inc. 503-713-5590

Community Action, Beaverton/Hillsboro offices Or visit the Washington County’s Energy Assistance PGE website to apply online.

Phone: 503-615-0771

Yamhill Community Action Partnership (YCAP) Or visit the Yamhill County’s Energy Assistance PGE website to apply online.

503-472-0457 x1483 or Toll-free 855-216-5289 x1483

Weatherization and energy efficiency assistance

If you meet the income guidelines for bill-payment assistance, you may also be eligible for free residential weatherization programs.

If you earn too much to qualify for weatherization assistance, you may be able to participate in the Savings Within Reach program from Energy Trust of Oregon http://energytrust.org/.

This program offers special incentives to help moderate-income homeowners make energy efficiency improvements.

PGE options

Preferred Due Date lets you choose a due date for your PGE bill that works best for you.

If you have fallen behind on your PGE bill, there may be payment terms that can help you catch up. Please call PGE Customer Service so we can work together on a solution:

Control your bill

Explore our Energy Savings section to learn how you can use less energy, including no-cost and low-cost changes you can make yourself.

Use our free, online tool for renters and homeowners to see when and how you use electricity, analyze your bill and get a custom savings plan.

Download our help with bills and energy costs booklet. Available in english, español 中文, Pусский, Tiếng Việt