Bill-payment assistance programs

We understand that sometimes it can be difficult to pay your energy bills. Help may be available through a variety of resources. If your income has been impacted recently, you can still qualify, the requirements are based only on your last 30 days of income. Additional funds are available due to COVID-19, however it’s important to apply before these new funds run out.

Three local programs offer bill-payment assistance to qualified customers who meet the income guidelines below.

Below are the 2020 income guidelines for LIHEAP (Low Income Home Energy Assistance Program), OEAP (Oregon Energy Assistance Program) and the Energy Assistance Coronavirus Relief Fund.

Low-Income Home Energy Assistance Program

LIHEAP is a federally funded program that helps eligible families and individuals pay their energy bills in winter. The program opens to the general public in December, but special outreach is provided in October and November to seniors, the disabled and households with children under age six.

Oregon Energy Assistance Program

OEAP is a year-round assistance program funded by a state-mandated charge added to all PGE customers’ bills.

Oregon Energy Fund income guidelines  are slightly higher than those listed above.

Funding is limited

Even if your income falls within the required limits, there is no guarantee that you will receive assistance.

You do not need to apply for help from a specific program; the agency you contact will determine which program, if any, you may qualify for.

Oregon Energy Fund

Oregon Energy Fund  is a private, 501(c)(3) nonprofit that helps customers struggling to pay their winter utility bills. It’s funded by donations from partnerships with PGE and other utility companies, as well as from private individuals. One-time grants are distributed through community nonprofit organizations.

Weatherization and energy efficiency assistance

If you meet the income guidelines for bill-payment assistance, you may also be eligible for free residential weatherization programs.

If you earn too much to qualify for weatherization assistance, you may be able to participate in the Savings Within Reach program from Energy Trust of Oregon .

This program offers special incentives to help moderate-income homeowners make energy efficiency improvements.

PGE options

Preferred Due Date lets you choose a due date for your PGE bill that works best for you.

If you have fallen behind on your PGE bill, there may be payment terms that can help you catch up. Please call PGE Customer Service so we can work together on a solution:

• Portland: 503-228-6322

• Salem: 503-399-7717

• Elsewhere: 800-542-8818