Ayuda para el pago de facturas

Sabemos que, a veces, se le puede hacer difícil pagar sus facturas de energía. Existen diversos recursos que pueden brindarle ayuda.

Conozca los recursos de PGE

Establezca un plan de pagos

Para ayudarlo a poner su cuenta al día, le ofrecemos la posibilidad de pagar su factura de PGE en cuotas, en lugar de pagarla completa con Time Payment Arrangement (acuerdo de plazo de pago).

Solicite más tiempo

Puede solicitar una extensión de plazo de pago en cualquier momento ingresando en su cuenta o llamando a nuestro sistema telefónico automático.

Cambie la fecha de vencimiento

Si necesita cambiar la fecha de vencimiento de su factura mensual, puede hacerlo por Internet o por teléfono. Tenga en cuenta que los cambios tardarán un ciclo de facturación completo para entrar en efecto.

Descuento en facturas según ingresos

Nuestro Programa de descuento en facturas según ingresos ofrece una ayuda mensual continua para pagar su factura de PGE que se suma a cualquier otra ayuda que pueda recibir, ya sea nuestra o de otras organizaciones.

Find community resources

Local programs offer bill payment assistance to qualified customers who meet the income guidelines below. There may be additional COVID-19 assistance available in your county. Make sure to reach out to your local community action agency. If your income has been impacted recently, you can still qualify, the requirements are based only on your last 30 days of income. Funding is limited so it’s important to apply before it runs out.

If you’re working with an agency to apply for assistance, let us know! It’s important we’re aware that you’re in the process of getting help so we can provide additional time if needed based on the delays and agency backlog due to COVID-19.

Below are the 2022 income guidelines for LIHEAP (Low Income Home Energy Assistance Program) and OEAP (Oregon Energy Assistance Program).

Low-Income Home Energy Assistance Program

LIHEAP is a federally funded program that helps eligible families and individuals pay their energy bills. The program opens to the general public in December, but special outreach is provided in October and November to seniors, the disabled and households with children under age six.

Oregon Energy Assistance Program

OEAP is a year-round assistance program funded by a state-mandated charge added to all PGE customers’ bills.

Funding is limited

Even if your income falls within the required limits, there is no guarantee that you will receive assistance.

You do not need to apply for help from a specific program; the agency you contact will determine which program, if any, you may qualify for.

Oregon Energy Fund

Oregon Energy Fund  is a private, 501(c)(3) nonprofit that helps customers struggling to pay their winter utility bills. It’s funded by donations from partnerships with PGE and other utility companies, as well as from private individuals. One-time grants are distributed through community nonprofit organizations.

Oregon Energy Fund income guidelines  are slightly higher than those listed above.

Weatherization and energy efficiency assistance

If you meet the income guidelines for bill-payment assistance, you may also be eligible for free residential weatherization programs.

If you earn too much to qualify for weatherization assistance, you may be able to participate in the Savings Within Reach program from Energy Trust of Oregon .

This program offers special incentives to help moderate-income homeowners make energy efficiency improvements.