COVID-19: Helping Small Business Customers
Supporting our small business customers during the coronavirus pandemic

Update as of Oct. 14, 2020

In mid-March 2020, PGE voluntarily suspended late fees and service disconnections to assist customers facing hardship due to COVID-19. We will resume late fees and service disconnections for commercial accounts starting Dec. 1, 2020.

We understand that the pandemic has fundamentally changed our world. The impacts continue to be felt by all of us. We know the importance of businesses in our community and we want to partner with you. If you need help paying your bill and have not set up a plan already, it’s important that you call us, we’re here to help.

Our Business Services team is available Monday through Friday, 7 a.m. to 6 p.m. at 800-822-1077 to discuss your options, including:

You will always receive notifications before your power is shutoff. We send notices 15 and 5 days prior to disconnection. If you receive one of these notices, please call us. We’ll work with you to make a payment plan that will help you avoid disconnection.

Have questions about your business account, payment options, disconnections or late pay charges? Call us at 800-822-1077. Now we can assist you in any of 200+ different languages through our over-the-phone interpretation service.

¿Tiene preguntas sobre su cuenta comercial, opciones de pago, desconexiones o cargos por pagos atrasados? Llámenos al 800-822-1077. Ahora brindamos asistencia en más de 200 idiomas diferentes a través de nuestro servicio de interpretación telefónico.

Есть вопросы по поводу вашего счета, способов оплаты, отключений или штрафа за просрочку платежей? Звоните по номеру 800-822-1077. Теперь мы можем предоставлять поддежку на более чем 200 разных языках с помощью телефонной службы перевода.

您对自己的企业帐户、付款方式、服务断连或逾期滞纳金有疑问?致电 800-822-1077 联系我们。现在我们可以通过电话口译服务为您提供协助,我们使用的语言超过 200 种。

Je, una maswali kuhusu akaunti yako ya biashara, malipo, machaguo, kuondolewa au ada za kuchelewa kulipa? Tupigie simu kwa 800-822-1077. Sasa tunaweza kukusaidia kwa lugha yoyote kati ya lugha zaidi ya 200 tofauti kupitia huduma ya ukalimani kwa njia ya simu.

Su'aalo ma ka qabtaa koontadaada ganacsiga, dookhyada lacag bixinta, adeegyada lagaa jaro ama qarashaadka ganaaxa lasoo daahida lacag bixinta? Nagasoo wac 800-822-1077. Hadda waxaan kugu caawin karnaa midkaad doonto oo kamid ah 200+ luqadood ee aan ku bixino adeegeena turjumaada khadka taleefanka ah.

Quý vị có thắc mắc về tài khoản kinh doanh, các lựa chọn thanh toán, việc cắt dịch vụ hay phí nộp muộn của mình? Hãy gọi cho chúng tôi theo số 800-822-1077. Hiện tại, chúng tôi có thể hỗ trợ quý vị bằng hơn 200 ngôn ngữ qua dịch vụ thông dịch qua điện thoại của chúng tôi.

Helping our customers

We understand the hardship you and your business are facing right now. Here are some of the steps we’re taking to help:

  • Offering payment options to help make paying bills more manageable

  • Waiving all third-party debit/credit card transaction fees for payments up to $600

  • Donating $50,000 to the Oregon Community Foundation’s Small Business Stabilization Fund PGE


Ways to pay your bill

  • We have temporarily removed no-check and cash-only restrictions for customers, allowing everyone to safely pay using their checking account electronically or with a physical check by mail.

  • Our self-service payment options are available 24/7, and we are temporarily waiving any third-party debit/credit transaction fees for payments up to $600:


Ways to track and save-energy

As your business adapts to this time and changes to how you operate, it’s natural to worry about how your energy bill impacts your bottom line. Here are a few tools to manage your energy bill and use.

  1. Get bill alerts: Keeping tabs on your upcoming bill amount can remind you to take extra steps to save energy. Sign up online or on the PGE app for weekly bill estimates or alerts that your bill may exceed an amount you’ve set.

  2. Track your energy use: Our online Energy Tracker tool shows you when and how you’re using energy, and how to save. To start, simply sign in to your account.

  3. Get tips on how to control your energy costs: Whether your business is temporarily closed, running slimmer operations or fully open, there are ways to keep your business secure and improve your air quality while still saving energy.