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Customer Service: 503-228-6322 or 800-542-8818. Representatives are available from 7 a.m. to 7 p.m., Monday through Friday. We’re ready to assist you in English, Spanish and Russian. For all other languages, over-the-phone interpretation services are also available.

Billing & Payments

If you would like to make payment arrangements or if you have received a disconnect notice, please call PGE Customer Service at 800-542-8818.

Mail payments to:

PGE P.O. Box 4438 Portland, OR 97208


If you've had property damage associated with the loss of power, learn about what we cover and how to file a claim.

Help Topics

Check out our Help Topics to find answers to your questions.

Other PGE Departments

If the department you wish to reach is not listed below, please call 503-464-8000.

PGE Headquarters 503-464-8000 Community Affairs 503-464-8599 Corporate Communications 503-464-8949 Corporate Social Responsibility 503-464-8599 Deaf and Hard of Hearing Phone Line 800-735-2900 Economic Development 503-464-7694 Employment Verifications Faxed requests only: 503-464-2951 For more information call: 503-464-7250 Energy Expert Hotline 800-722-9287 7 a.m. - 6 p.m., Mon. - Fri. Electricity Service Suppliers (For Direct Access Operations) 866-377-0411

Ethics & Compliance 503-464-7091 24-hour confidential hotline: 866-384-4277 Or visit the EthicsPoint website PGE. Free Smart Thermostat Program 800-235-0578 Human Resources 503-464-7250 Locate Underground Wires (Oregon Utility Notification Center) 503-246-6699 or 800-332-2344 Media Relations 503-464-8444 New Construction and Inspection (Service Coordination) 503-323-6700 or 800-542-8818 Report Electricity Theft 800-962-8184 (24 hours) Or email the Energy Recovery Unit (strictly confidential) Report a Streetlight Out 503-464-7777 or 800-544-1795 Or use the Report a Streetlight Problem form. Tree Trimming 503-736-5460

It’s easy to start, stop or move your PGE service online.

Life is busy, and we want to make it easier for you to do business with us. The PGE app for Android and iPhone is the simplest way to pay a bill, report an outage, and customize alerts.

Going digital gives you more options for easily managing your account.