As a large business customer of Portland General Electric, you have choices. You can choose PGE’s Annual Cost of Service, one of PGE’s market-based energy pricing plans or an Energy Service Supplier.
We hope the information below answers any questions you may have. Those eligible for this selection window are large non-residential consumers.
Q. What is the purpose of the enrollment windows?
These windows let you leave PGE’s annual Cost of Service rate, and choose a market-based pricing option (Daily or Monthly) or choose an alternate Electricity Service Supplier (ESS). The Quarterly Enrollment windows open Feb. 15, May 15 and Aug. 15 at 8 a.m. (or the next business day if the 15th falls on a weekend or holiday) and close at 5 p.m. following three full business days. The annual Open Enrollment period begins at 2 p.m. on Nov. 15 (or the next business day if the 15th falls on a weekend or holiday). It closes at 5 p.m following five full business days. In addition to the options available during the Quarterly Enrollment windows, this is the yearly opportunity for customers to return to Cost of Service.
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Q. How do I know if I am eligible?
Large non-residential customers who are currently on Annual Cost of Service pricing may switch to an alternate pricing plan during an open enrollment period.
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Q. When are the enrollment windows?
You have four opportunities each year to leave Annual Cost of Service and one opportunity each November to return to Cost of Service for the following year.
You can choose to leave PGE’s Annual Cost of Service during any of the Quarterly Open Enrollment windows (February, May or August). You may elect to leave or return to PGE’s Annual Cost of Service during the November annual Open Enrollment window each year. View a calendar of this year’s enrollment windows (XLS).
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Q. What steps do I have to take if I want to take advantage of a pricing selection window?
Please review the deadlines below:
- If you are considering Direct Access, at least two weeks before any enrollment period, mail in your Historical Usage Release form (PDF), for PGE to release your data to an ESS. If you have previously sent PGE this form, you do not need to do so again.
- At the beginning of each enrollment period, PGE’s Schedule 128 transition adjustment rate is posted in the Pricing Plans section.
- The enrollment windows for each quarter open on Feb. 15, May 15 and Aug. 15 (or next business day, if the 15th falls on a weekend or holiday) to leave Cost of Service. The option you select during the Feb. 15 window takes effect April 1. The option you select during the May 15 window takes effect July 1. The option you select during the Aug. 15 window takes effect Oct. 1.
- On the month following the quarterly window (March, June and September), you may select a Daily or Monthly pricing option. If you do nothing, you will default to Daily pricing.
- The annual Open Enrollment window opens at 2 p.m. on Nov. 15th (or next business day, if the 15th falls on a weekend or holiday) to leave Annual Cost of Service beginning Jan. 1 of the next year or to return to Cost of Service from another pricing option. The annual Open Enrollment window closes at 5 p.m. after 5 full business days.
- If you left Annual Cost of Service pricing during the November Open Enrollment window, you will default to Daily pricing for the next calendar year unless you select the Monthly pricing option during the December Pricing Plan Selection period.
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Q. How do I evaluate my pricing options?
If you begin researching your alternatives now, you’ll be well prepared to make your final selection during one of the enrollment periods. Here are some ways to get started:
Indicative prices
To prepare for the November pricing selection window, view non-binding indicative prices for PGE’s Annual Cost of Service online on or around Sept. 15 and Nov. 10 — they will be posted on our Pricing Plans page. These prices only serve as an indication of what the actual prices may be. The final prices will be posted when the November enrollment window opens.
Historical data
For more information, view comparison charts for average Monthly or Daily and pricing. This is historical data and does not represent future prices.
Monthly prices will be posted online at 4 p.m. on the 15th of each month (or the next business day if the 15th falls on a weekend or holiday). Daily prices are available through Dow Jones.
Bill Estimator
You can use our online Bill Estimator tool to see what the indicative prices would mean for you, and to compare PGE’s Annual Cost of Service with rates provided to you by an ESS. You can also view a list of ESSs registered with PGE.
Talk to us
If you have any questions, ask your PGE representative, or call us at 800-542-8818. You can also use the Contact Us form at your convenience, 24 hours a day, seven days a week. We do our best to respond to all requests within 2 business days.
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Q. Do I need to enroll if I want to stay with my current plan?
You do not need to enroll if you want to stay on your current plan.
If you are on Annual Cost of Service and do nothing, you will automatically remain on Annual Cost of Service. If you are already on another Pricing Plan or with an ESS and wish to remain with that option, you do not need to re-enroll either. You only need to enroll if you are switching plans.
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Q. Will there be a shopping credit?
No. The shopping credit expires 12/31/2009
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Q. Will there be a transition charge or credit for leaving Cost of Service?
Yes, If you choose to leave PGE’s Cost of Service rate you will be subject to Schedule 128 adjustment. This adjustment rate reflects the difference between energy charges under the Cost of Service option and the power market price for the amount of energy “freed-up” by customers leaving Cost of Service.
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Q. If I currently have accounts on a pricing plan other than Annual Cost of Service, can I move them back to Cost of Service during a quarterly window?
No, this is not an opportunity to return those accounts to our Annual Cost of Service. You may select to return to Annual Cost of Service during the annual Open Enrollment window in November.
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Q. If I’m talking with an ESS, can you share my usage data with this third party?
Yes, but we need to have a signed Historical Usage Release form (PDF) from you in order to do so. If you have not provided PGE with a historical usage release form, please do so, as it can take several weeks for the data to become available. This gives us permission to send your information to an ESS. If you have already sent in this form, you do not need to do so again.
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